John parroting that same line isn't smart. I have heard both sides both from you at Connections,and directly from Todd. When you agreed to take the machine back and refund Todd's money ( as you have with several purchasers of defective Trinities) that was a oral contract. That can be affirmed by your own emails. Instead you accepted the machine from UPS, opened the box and returned it to Todd in violation of the oral contract. When the credit card was back charged, you simply processed a second unauthorized charge on Todd's card. That violates the rules of Master Card/ Visa and is actually a felony charge under Idaho sate statue (yes I looked it up) and Federal law. You forget that when dealing across state lines you come under many applicable federal laws. When a credit card is processed through a clearing house across state lines the same occurs. Refusing the certified letter from Todd's attorney was an amateur move. That doesn't help you and only makes you appear very crooked. Incredible arrogance never helps resolve an legal issue. Evasion is not the answer either.
I know of five people that have had major issues with the
Trinity. There was another gentlemen who had an issue and you refused to return his call for several weeks. I know you have taken machines back several times despite your comments of never having to had take a machine back in 33 years. When you lie in selling a product, regardless of the substance of the lie that constitutes fraud as a matter of law. You have done irreparable damage to your reputation in this industry , and destroyed the chance of ever having a meaningful role as a manufacturer within this industry. People aren't talking up the
Trinity anymore, they are talking about your extremely poor business practices. The
trinity is done, you are done as a manufacturer and just haven't figured that out yet. When Clark Lancaster was manufacturing units for you, you did ok. You aren't qualified to manufacture equipment and your business practices have only illuminated that.
Todd, pack up all your correspondence, emails and proof of the second credit card charge that was unauthorized, and notice of Johns refusal to accept your attorney's letter ( that shows intent). Go see the Federal magistrate (located adjacent to the Federal Courthouse). Don't get into the bent handle, defective machine bla bla. Just show evidence of the unauthorized credit card charge. From years in the bail bond industry I can tell you exactly what will occur if you do this. Unfortunately it's probably time for that to happen.
