Transitioning from owner-op to business leader

[bob vawter]

It happens multiple times a day. Just get used to it and try to fill it up with same day services jobs.

We schedule the customer appointments on days the customer requests. In the Detroit metro area we go to every area, every day so we can easily book the appointment based on the customer's needs. We call the day prior to the appointment with an approximate time that we will be there. When the crew is about 15 minutes away we send a text message saying we are on the way. Given all that, we still have people cancel or reschedule at the door!!

Frustrating, yes, but it's part of the business we are in!! You can either get all worked up about it or just accept that it happens and move on.

On the job interview I tell them "and if yor sic.....I wanna see puke in a bag"
I make a point of mentioning this several times so they know I'm not kidding! Seemed to work...
Had one guy who brought in a Mason jar cuz he complained about the bag leaking..

 

[KevinD]

It happens multiple times a day. Just get used to it and try to fill it up with same day services jobs.

We schedule the customer appointments on days the customer requests. In the Detroit metro area we go to every area, every day so we can easily book the appointment based on the customer's needs. We call the day prior to the appointment with an approximate time that we will be there. When the crew is about 15 minutes away we send a text message saying we are on the way. Given all that, we still have people cancel or reschedule at the door!!

Frustrating, yes, but it's part of the business we are in!! You can either get all worked up about it or just accept that it happens and move on.

So you don't book a window of time when they call for a particular day?

 

[Brian H]

So you don't book a window of time when they call for a particular day?

No, unless the customer requests it. About 50% of our customers have some sort of time request though. The day prior to the appointment, we put all the jobs, including ones with time and crew requests, into our routing software and let it create optimum routes.

 

[BIG WOOD]

The transition is still going great

 

[hogjowl]

Is that you?
Or is everybody ugly over there?

 

[Nomad74]

Is that you?
Or is everybody ugly over there?

I think that's Matt's new helper. I can tell because he doesn't have a bald spot.

 

[BIG WOOD]

Is that you?
Or is everybody ugly over there?

No. You douche


This was me today

 

[Kenny Hayes]

Dude!

 

[BIG WOOD]

Dude!

I had to show the new guy the importance of agitating neglected grout

 

[BIG WOOD]

Did a test run yesterday and let him go to the first 2 jobs. I was very happy with how the day ended

 

[Nomad74]

Did a test run yesterday and let him go to the first 2 jobs. I was very happy with how the day ended

View attachment 126347

Hows his parking skills?

 

[BIG WOOD]

 

[Kenny Hayes]

No. You douche


This was me today

View attachment 126219

You are the epitome of a one armed paper hanger!

 

[SamIam]

Next week is the official start. I had a good month in training my son to do the labor until I found a qualified technician and now is the time.

Is there anyone here who made that scary jump and succeeded and didn't go back to owner/op?

Any tips?

How's your shoulder?

 

[SamIam]

To all the managers out there:

I need to address this, but how? Give the little wimp with the sore throat a second chance or fire him?

More like my boys are on playing Cod I can't work now the new dlc just dropped

Ask AI FredC

 

[BIG WOOD]

How's your shoulder?

I hit a 2nd shift 6hour job with my helper Friday night. I wanded for 4hours and my left shoulder was wore out the next day.

It felt really good to do most of the work. My right hand took the most abuse because I lost all my calluses from not working it for 3months

 

[BIG WOOD]

New headache on first day with employee

I just got a text:

Hey, I just wanted to let you know that I’ve been getting over a fever since Saturday morning and I think my fever is gone but my throat is still hurting a bit. I can come in but I wanted to see what you would like me to do, I’m really sorry for this on the first day

I said
“If you’re not running a fever, you can still work. I need you “

He said
Thank you for understanding but I think it would be best if I sit it out today, I’m really sorry again

I said Ok

FK

Update on the employee:
He's 5min early every day, doesn't complain EVER, and he comprehends and applies every time I instruct him to do something a specific way. I'm so glad I didn't drop him. He represents the company very well. My customer love him also.