The less said the better when it comes to creating repeats out of pet owners

Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

By Mikey P on Jan 6, 2018 at 11:56 AM
  1. Mikey P
    Mikey P

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    If you don't mind dealing with your contaminated equipment and value a customer who's pets use the floors as their toilet, DONT say a damn thing, Just pre vac where you can safely, use your UV light with out mentioning it, hit the pee spots with some 40 and or some smell good product and just flush the carpet as best you can.

    No water claw promises, no lectures, no mention of needing new carpet or pad, just pat the dog on the head and charge enough to make it worth your while.

    They know whats going on most of the time, don't make them feel uncomfortable by pointing out how disgusting they and their pets are.

    The second you start itemizing for adding a glug of deo to your HF or $25 per spot to water claw and so much per foot to apply a post Deo, you've probably lost them. They'll keep searching for that laid back cleaner who doesn't have to nickle and dime every job to get by, which probably means their search will never end unless the move to Gardnerville NV.

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Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

    1. Mikey P
      Mikey P

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      Who recalls Space Suit George's videos on how to make millions ripping up pad, soaking the sub floor with Deo, applying a paint barrier and reinstalling the same day?

      You wonder why his biz shrank and he got out.
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    2. Mikey P
      Mikey P

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      knock that shit off and focus on selling more gadgets.

      Whether the new people have a pet or not should not matter.
    3. sOOper hero
      sOOper hero

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      that's fine, Jimbo
      I have little doubt they're fine elixirs

      Saiger's a good dude
      I'm happy he hit the jack pot of having the current "board de jour" flavor of the year

      many have been there before his
      Powermax, Judd juice, Flex powder etc all reigned supreme at one time.
      It's Mark's turn now to ride the "board de jour" phenomenon

      good for him, I say..... while it lasts
      cause it won't forever..... as sure as the sun comes up in the east, a year or three from now, there will be a new hot 'n trendy de jour flavor

      just the way it rolls......

      ..L.T.A.
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    4. Mark Saiger
      Mark Saiger

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      Most pet owners with these situations are already embarrassed and frustrated too...

      As a cleaner we also become frustrated but do the best we can. (and search for cleaning assistance)

      Cleaning options and chemistry options are all we can provide until the day they decide to replace and repair.

      If you are not sometimes pre conditioning and preparing your clients with outcome and realistic results yes... You can have problems.

      People do not understand that any size super sucker we have show up on site you cannot and don't want us flooding all the way to the pad.

      I tell people no super sucker is going to clean the entire pad. We will do what we can and a lot of times will give them the temporary and acceptable relief they are looking for. And urine still damages carpet too!

      I am not a fan of rental owners that want only a cover up of serious situations and I will also refuse jobs.. Just did last week...

      And remember... Yes I do sell products that help, but I am not out to make a sale just based off trying to make a buck!

      Either as a cleaner or a sales of cleaning agents!
    5. Mikey P
      Mikey P

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      When was the last time you saw a apartment or rental condo with a pet door pre installed?

      Bringing in a new and probably well trained pet into a home where they can smell the piss right through the carpet and ***** Cide residue is a set up for the poor creature.



      Let some other broke dick deal with that dishonesty.
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    6. Mikey P
      Mikey P

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      If you call taking 400 phone calls a day from rookie carpet cleaners who need to know how many square feet 10 x 12 is for what he could have made in two jobs a month a Jack Pot than yes, hip hip hooray! :rockon:
    7. Mark Saiger
      Mark Saiger

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      150 square feet! :oldrolleyes::shifty:
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    8. sOOper hero
      sOOper hero

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      no comparison Brother
      Unless Dow has come up with a truly NEW chem, we'll respectively disagree..

      L.T.A.
    9. Nomad74
      Nomad74

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      Well, my opinion is just that, so take it for what it's worth. I don't see things as black and white. I wish it were that simple. This business is like shooting at a moving target. You need to judge every situation. You need to recognize body language and listen to how your customer responds to what you're saying. Learn the DISK system and start recognizing the different personality types. I adapt to the situation and am always adjusting the course as I go. The most important thing is to slow down and listen first.

      Whenever I can, I like to educate my customer. It really pissses me off when I see they had shoddy work done by another cleaner prior to my arrival. I want them to be comfortable they called the right guy, and ruin them for any other carpet cleaner that comes after me. I set the bar high, and make it known. I also want them to know they are getting their money's worth in terms of value and service.

      If I see their eyes gloss over in a Christopher Lee type paste, then I dumb it down and get to work. I get those people that just don't care......Just remove the porkchop from the middle of the floor types. Those people aren't my target market. They will not provide me with referrals or google reviews. My market is the lifers that will only use me. So far it's worked.

      Like I said, moving target. Gotta know when to educate, and know when to keep the pie-hole shut. I can see that as being a problem for a lot of guys. Personality goes a long way in this business. If you're going to show up with a tattoo on your neck, gold chains, and a flat billed hat pulled down to just above your eyes, good luck to you!
      [​IMG]

      [​IMG]
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    10. Lint Basket
      Lint Basket

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      I totally agree with this mentality and approach. There are a three grey areas I'd like more detail on Mikey?

      You said

      1. "if you don't mind dealing with your contaminated equipment" - Dealing with contaminated hoses before I drag them through my next clients home is a big deal to me, my hands, arms, mental stability and respect for my next client. I spend about 10 minutes hosing down my hoses with peroxide, pre-spray and rinsing after bad jobs.

      2. "use your UV light with out mentioning it, hit the pee spots with some 40 and or some smell good product and just flush the carpet as best you can." - Totally agree which takes us to number three.

      3. "charge enough to make it worth your while" - Using a black light, mixing up a totally separate pre-treatment, detecting and spraying all the spots, the costs of chemicals, and then douching your hoses at the end adds a ton of time, effort, and mental fortitude.

      Either your a really nice and charitable guy Mikey (which we know you are) or you are charging extra to clean urine jobs.

      So how are you "charging enough to make it worth your while"?
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    11. Jimmy L
      Jimmy L

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      While the pics above show young immature hood boyz. Don't they realize that when they grow up and attempt to become "real" hardworking men that nobody will HIRE them? Forever destined to roam the streets jobless . IDIOTS!
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    12. Mikey P
      Mikey P

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      Damon, you'd look the king shit with a vac tatt on your neck.
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    13. Mikey P
      Mikey P

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      At .60+ a foot in Scruz, certainly.


      Here in NV I may raise it a nickle or not. For some reason these cases of free ****cide keep showing up on my porch, so I spread the cheer.

      since I'm skipping the pre vac step, it all works out I suppose. As mentioned these people call more and when you start charging for it they expect miracles.
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    14. Nomad74
      Nomad74

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      I just went back and reread the entire thread. So if you want my opinion on just piss, I often walk. The large urine jobs I get are mostly from property management. They want it taken care of because they don't want to deal with the next renter. They know i'll do my best to knock it out and trust me. If i walk into an occupied place, I don't really try to flush the pad. I just soak things down with a couple of scoops of OSR and a whole lotta Siager-cide in my HF. Clean with the acid rinse turned up a bit. I also run around with a spray bottle of USR and post treat all the little spots after dry passes.

      Just picture me like a little elf, happily skipping around a home spraying things.
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    15. Mikey P
      Mikey P

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      and keep in mind, I'm not putting in that much effort, just a quick pre saok of any visible spots and an extra glug into the prespray.

      and a few extra passes both wet and dry.
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    16. Mikey P
      Mikey P

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      hey lookie, Saiger bought a banner!

      [​IMG]
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    17. Mikey P
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    18. Nomad74
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    19. ruff
      ruff

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      It ain't brain surgery. It is actually belongs to the common sense and decency category:
      1. You do not lecture your clients you inform and educate them. Its your job, it helps them make the best decision for themselves and is the most fair thing you can do for them. Most people appreciate it. Making decision for them without their understanding and consent is patronizing.
      2. If the situation can potentially cause problems you have them sign for per-existing conditions and a release of liability if needed. Otherwise you hope nothing will happen, yet open yourself to serious liability. (AKA - being hopeful yet dumb.)
      3. If you already explained in the past etc. and they signed, just go about your business. They know.
      4. If it requires more work than regular cleaning you charge for it. Unless carpet cleaning is your hobby.
      5. If carpet cleaning is your hobby, you need more help then this thread can provide. Go back to square one :winky:
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    20. Nomad74
      Nomad74

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      Hell, I can't even get you to send me a sticker for my van.
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