Todays job was a 6 month old, good quality nylon carpet that I just could not get to look right. The customer bought the carpet from home depot along with their $400 maintenance/warranty program so chem dry was there yesterday attempting to clean it and gave up. I made it look a whole lot better but you can still see darkness all around where the bed and furniture was sitting. I pre-sprayed with Judson O2 mixed at 4 oz's per gallon and sprayed heavy. Extracted with Judson rinse. As soon as I realized it was still a little dark I pre-sprayed the small area I had just cleaned again and rotary scrubbed the entire room with a green stripped bonnet. After cleaning it I got on my knees and spread the fibers and I could find a lick of dirt at all. Also no transfer to a clean towel.
I didn't want to add hot sauce or use another nuclear juice or scrub with a more aggressive pad because of the relative newness of the carpet and I knew this dude was concerned about warranty.
I have two questions. First is there anything else I could have done to fix this? If not how do I explain this problem to the customer.
In the after pic if you look up at the top right corner you can see where the carpet is much lighter/brighter and it's almost a straight line because that's where the bed sits.
I didn't want to add hot sauce or use another nuclear juice or scrub with a more aggressive pad because of the relative newness of the carpet and I knew this dude was concerned about warranty.
I have two questions. First is there anything else I could have done to fix this? If not how do I explain this problem to the customer.
In the after pic if you look up at the top right corner you can see where the carpet is much lighter/brighter and it's almost a straight line because that's where the bed sits.