Mikey P
Administrator
is the #1 response from new customers when I ask how or what method was used the last time
With this in mind, I cry and or lol when cleaners tell me that certain tools or steps in a method will be looked at as unprofessional if seen by a customer.
One guy today believed that his precious clients had the discernment to know that a Makita used to VLM uph is acceptable, but the Ryobi equivalent would not pass muster.
I know this.
Me:
"Mrs Piftleton, as you know I offer all methods of carpet cleaning, AND IF THIS WERE MY HOME I WOULD USE ....
(cuts me short)
Mrs Piftelton:
Mike you're the professional, you do whatever you think is right, let me know when you're done and I'll pay you.
and almost always when they call back, the say, "hey whatever you did last time, do THAT again!"
With this in mind, I cry and or lol when cleaners tell me that certain tools or steps in a method will be looked at as unprofessional if seen by a customer.
One guy today believed that his precious clients had the discernment to know that a Makita used to VLM uph is acceptable, but the Ryobi equivalent would not pass muster.
I know this.
Me:
"Mrs Piftleton, as you know I offer all methods of carpet cleaning, AND IF THIS WERE MY HOME I WOULD USE ....
(cuts me short)
Mrs Piftelton:
Mike you're the professional, you do whatever you think is right, let me know when you're done and I'll pay you.
and almost always when they call back, the say, "hey whatever you did last time, do THAT again!"