So I submitted the quote today and recently got this email
Couple of questions for you from ownership about the quotes.
Can you separate the lobby and meeting room to their own line since they won't be done but by request only?
If there are guests occupying rooms on the day you clean, how will the bill be adjusted to account for those rooms that didn't get service?"
And I replied with this:
Yeah, I can seperate the meeting rooms and lobby. I'll deliver an updated quote sheet. As for the rooms that are occupied...I had the understanding that since I was cleaning an entire floor each visit, that the rooms would be empty. But if they are occupied, I have a letter to put in all the rooms on the floor I clean saying that their room is going to be cleaned, and I'm in and out of their room very promptly and they need to put all their belongings on their tables so I can clean and make their room cleaner for them to enjoy. Since the tenants are expecting the room to have the carpet cleaned...it's never been a problem. I charge hotels by the floor, not by the room, so getting as much cleaned on that floor the day I arrive is the best way to have it cleaned, so there won't be a need to adjust the cost of service.
They seem to be changing the rules after they received my quote. The original request was that they close off a whole floor so I can clean every room on that floor once a month. Now, they want to know what I'll do if they're not organized when I arrive. That's the way I understood it