Desk Jockey
Member
We are in between Fires and thought this would be a good time to get in some WDR training.
We tend to focus on the technical too often, this afternoon's focus was customer relations.
Wanting them to understand how traumatized the homeowner can be.
What to say, what not to say and to have some compassion for these homeowners and not take it as routine.
We've been planning it for a month but just keep putting it off because we were busy.
This afternoon they will go over paperwork and then Thermal Energy drying.
It's gone well so far, well at least no one has fallen asleep! :wink:
We tend to focus on the technical too often, this afternoon's focus was customer relations.
Wanting them to understand how traumatized the homeowner can be.
What to say, what not to say and to have some compassion for these homeowners and not take it as routine.
We've been planning it for a month but just keep putting it off because we were busy.
This afternoon they will go over paperwork and then Thermal Energy drying.
It's gone well so far, well at least no one has fallen asleep! :wink: