high end customer wants a rug made of linen, silk and wool cleaned in her home
- Thread starter Papa John
- Start date
Desk Jockey
Member
Cleanworks
Moderator
I actually had some of the host prep and it worked well even on a non host application. I changed the dilution ratio to 10-1 instead of 5-1. Not the most economical product but it does work.
Desk Jockey
Member
It works well as long as you don't over use it.
Thank you Richard & Ron.
Papa John
Lifetime Supportive Member
Ugh! I hate when this happens!
I informed the customer I would be dry cleaning the rugs to avoid liability and damage issues. I told her the method has made many advances in recent years and is the Greenest and safest method for her rugs. She responded that she didn't think this would work-- so I declined to clean her rugs.
This is AFTER i just spent $2k on a new 10"crb, white brushes, and Dry compound.
At least I have another customer in same situation who agreed to have her rugs dry cleaned-- now I'm only $1400 in the hole.
I hope that CRB makes cleaning trashed out stairs easier and quicker!
I informed the customer I would be dry cleaning the rugs to avoid liability and damage issues. I told her the method has made many advances in recent years and is the Greenest and safest method for her rugs. She responded that she didn't think this would work-- so I declined to clean her rugs.
This is AFTER i just spent $2k on a new 10"crb, white brushes, and Dry compound.
At least I have another customer in same situation who agreed to have her rugs dry cleaned-- now I'm only $1400 in the hole.
I hope that CRB makes cleaning trashed out stairs easier and quicker!
Cleanworks
Moderator
Best if someone else ruins the rug anyway.Ugh! I hate when this happens!
I informed the customer I would be dry cleaning the rugs to avoid liability and damage issues. I told her the method has made many advances in recent years and is the Greenest and safest method for her rugs. She responded that she didn't think this would work-- so I declined to clean her rugs.
This is AFTER i just spent $2k on a new 10"crb, white brushes, and Dry compound.
At least I have another customer in same situation who agreed to have her rugs dry cleaned-- now I'm only $1400 in the hole.
I hope that CRB makes cleaning trashed out stairs easier and quicker!
Papa John
Lifetime Supportive Member
Agreed..
I'm hoping she might return back to me after she calls around. I came highly recommended to her by a trusted source.
Why did you feel like she needed an explanation of your process? You’re the professionalUgh! I hate when this happens!
I informed the customer I would be dry cleaning the rugs to avoid liability and damage issues. I told her the method has made many advances in recent years and is the Greenest and safest method for her rugs. She responded that she didn't think this would work-- so I declined to clean her rugs.
This is AFTER i just spent $2k on a new 10"crb, white brushes, and Dry compound.
At least I have another customer in same situation who agreed to have her rugs dry cleaned-- now I'm only $1400 in the hole.
I hope that CRB makes cleaning trashed out stairs easier and quicker!
Papa John
Lifetime Supportive Member
Because i was also increasing my qoute by 76%.
But price couldnt have been the issue, she declined the dry method before i told her the new price.
rhyde
Member
Sometimes there’s a fine line between a professional cleaner and a day laborer. The owner obviously didn't call you because they see you as the expert they called to have work done the way they want it done. This isn't the start of a good relationship it will likely be a nightmare
Papa John
Lifetime Supportive Member
I guess you didn't read the other posts.
I came highly recommended to her and she was willing to wait over a month before I personally could take care of her.
I declined the work because she wouldn't allow me to clean it my way.
rhyde
Member
I think you missed my point. You were recommended, but I fail to see her treating you as a professional. She was setting the limitations of the service you were going to provide and that is a bad place to be
