Rick4Life
Member
Hey All,
As some of you know I'm pretty new to this industry. I've been in it about 4 months now. I attended Mikey Fest this year for the first time and got quite a bit of info that has been helpful.
I was wondering. If someone calls you from your website and wants to schedule a carpet cleaning appointment. Do you automatically provide them a price quote over the phone or wait until you get to their home?
I feel like I lost a sale yesterday and caused the customer to go price shopping when it seems like they were ready for me to come on over. I inquired about the number of rooms then provided a price, which seemed to shock them because they couldn't remember how much they paid last time. I could see it as being an advantage that once you are already in the home and the customer is sold on the idea of their carpets being cleaned "today" they would be more receptive to a price quote. They did not ask for a price quote over the phone, however I could see it being a waste of time showing up at the house and not coming to a mutual agreement. Does anyone have any good advice?
Thanks in advance!
As some of you know I'm pretty new to this industry. I've been in it about 4 months now. I attended Mikey Fest this year for the first time and got quite a bit of info that has been helpful.
I was wondering. If someone calls you from your website and wants to schedule a carpet cleaning appointment. Do you automatically provide them a price quote over the phone or wait until you get to their home?
I feel like I lost a sale yesterday and caused the customer to go price shopping when it seems like they were ready for me to come on over. I inquired about the number of rooms then provided a price, which seemed to shock them because they couldn't remember how much they paid last time. I could see it as being an advantage that once you are already in the home and the customer is sold on the idea of their carpets being cleaned "today" they would be more receptive to a price quote. They did not ask for a price quote over the phone, however I could see it being a waste of time showing up at the house and not coming to a mutual agreement. Does anyone have any good advice?
Thanks in advance!