gimmeagig
Member
Jeez mate, if ONLY you had used Odorcide as directed without loading up the carpet with so many different chemicals that could possibly counteract each one, you would not have had to go back a second time.
Have you ever heard of the old saying, "Never mix chemicals"?
Did you lift the carpet to inspect the underlay and floor for damage??
If you do not remove the source of the problem, you will never eliminate the odor.
We are carpet cleaners, not Mandrake the Magician with a magic wand that can cure all problems.
Not having a go at you, just some constructive advice.
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I hear what you're saying. I probably got carried away with my chemicals and no I did not inspect the floor because it's a basement so It's concrete, relatively new structure on level ground and I knew that the pad was very contaminated just from the blacklight inspection and what my nose told me. but....
I started with OSR and waterclawed it out followed by a normal cleaning. That's not overkill or is it?
When that didn't work I used the Odorcide I called the manufacturer and they told me that Odorcide can be mixed with OSR and also used as an additive in Prespray and rinses.
When that smell came back I used the CTI version of the same product(X-cide) thinking that maybe I didn't use enough of the original application.Also I wanted to see how the two"cides" compared in scent and effectiveness.
So there again I'm thinking I used a compatible product. It just didn't do the trick.
The last thing I did (Molecular modifier) was mainly because the customer had a showing with a Realtor the following day, and I know that MM has a very pleasant scent and the enzymes are designed to keep working on odor causing bacteria for an extended time, up to two weeks as long as there is some moisture present.So isn't that a way to get at the source of the problem?
I told the customer what he should really do is pull the carpet, paint the concrete with "Kills" replace the pad and let me treat and clean the carpet on both sides.
There was a lot of contamination and yes I was trying to be a magician and guess what...I'm not even an apprentice

John Ohlson told me about a CTI product called UPT, maybe I should have applied that first but that would have been one more chemical in the mix.I really think that a more experienced cleaner than me might just have walked away from this job and said replace it. I'm glad not all jobs are like this, that's for sure!