Brian R
Member
Rant Alert.
Let me start by saying....Yes, I know...It's my own damn fault.
What the hell is wrong with people? You give them work for a good amount of money and they do crappy work, horrible customer service and have a general over all "I don't give a damn" attitude.
I just don't get it. Even if I'm getting screwed on a job (figuratively) I still try to give the best customer service I can and make damn sure the customer is happy.
I've tried I don't know how many subs in the North Dallas area and I just can't get a grip on how these guys operate. Talk a good talk blah blah blah.....But then they end up 0 and 2 for some big jobs. (near $1000)
Customers pissed, threatening exposure etc etc etc. I have to pick up the pieces and make it right. And it isn't easy once they've been scorned. Ugh.
No really, I was raised to suck ass when you're working for someone in the customer service world. It's a game....but it means everything.
"Yes maam" "Yes Sir" etc and finish with a happy customer.
I don't know if the customers just don't like these guys and therefore the work is horrible......the guy cleans tile like nobody's business.....or if these guys just decide to say "F it" and take their money.
I'm not sure I've made a complete or even a clear sentence yet because I'm so pissed, done, over with and generally just amazed at people this morning.
I've never......Yes I do mean never....Screwed over a customer when it comes to bad work or customer service. And I DON'T EVEN CLEAN THAT GREAT!!! It's all about making the customer happy and just doing the best job possible.
I just don't get some people....is it a sign of the times? The area? the world? My dumbass? Blows me away.
If you're getting paid.......AND getting paid well....Shouldn't you give two craps about the job you do and the impression you leave on someone?
This has been the hardest part about subbing out. Less control over people means you have less control over people....and how they act.
I may be done subbing......Leasing has been working out well....But my Sac area is leased out by one of the best subs I've ever had. Is that hope? Is that area? Did I just get lucky and pic the right dude?
Ok, I'm done.
Wanna read the email?
brian, we are very, very disappointed with the service we received yesterday. your crew was over an hour late. so late that my wife had to leave to pick up our child right as they arrived. she was gone for 30 minutes in which time the crew informed her that they were "all done". they did not flip any couch cushions, they did not even move our coffee table (which is a very light piece), they did not sweep or vacuum, they just rushed in and rushed out.. there were still bits of dirt on the tile floor. what they heck did they even do? and 45 minutes work for 800 dollars. just because my wife was home alone does not mean that you can take advantage. your level of service was simply unacceptable and i will be sure to make my opinion well heard to your managers as well as on line.
:shock:
Wish me luck. :|
Let me start by saying....Yes, I know...It's my own damn fault.
What the hell is wrong with people? You give them work for a good amount of money and they do crappy work, horrible customer service and have a general over all "I don't give a damn" attitude.
I just don't get it. Even if I'm getting screwed on a job (figuratively) I still try to give the best customer service I can and make damn sure the customer is happy.
I've tried I don't know how many subs in the North Dallas area and I just can't get a grip on how these guys operate. Talk a good talk blah blah blah.....But then they end up 0 and 2 for some big jobs. (near $1000)
Customers pissed, threatening exposure etc etc etc. I have to pick up the pieces and make it right. And it isn't easy once they've been scorned. Ugh.
No really, I was raised to suck ass when you're working for someone in the customer service world. It's a game....but it means everything.
"Yes maam" "Yes Sir" etc and finish with a happy customer.
I don't know if the customers just don't like these guys and therefore the work is horrible......the guy cleans tile like nobody's business.....or if these guys just decide to say "F it" and take their money.
I'm not sure I've made a complete or even a clear sentence yet because I'm so pissed, done, over with and generally just amazed at people this morning.
I've never......Yes I do mean never....Screwed over a customer when it comes to bad work or customer service. And I DON'T EVEN CLEAN THAT GREAT!!! It's all about making the customer happy and just doing the best job possible.
I just don't get some people....is it a sign of the times? The area? the world? My dumbass? Blows me away.
If you're getting paid.......AND getting paid well....Shouldn't you give two craps about the job you do and the impression you leave on someone?
This has been the hardest part about subbing out. Less control over people means you have less control over people....and how they act.
I may be done subbing......Leasing has been working out well....But my Sac area is leased out by one of the best subs I've ever had. Is that hope? Is that area? Did I just get lucky and pic the right dude?
Ok, I'm done.
Wanna read the email?
brian, we are very, very disappointed with the service we received yesterday. your crew was over an hour late. so late that my wife had to leave to pick up our child right as they arrived. she was gone for 30 minutes in which time the crew informed her that they were "all done". they did not flip any couch cushions, they did not even move our coffee table (which is a very light piece), they did not sweep or vacuum, they just rushed in and rushed out.. there were still bits of dirt on the tile floor. what they heck did they even do? and 45 minutes work for 800 dollars. just because my wife was home alone does not mean that you can take advantage. your level of service was simply unacceptable and i will be sure to make my opinion well heard to your managers as well as on line.
:shock:
Wish me luck. :|