Who gets the bill?

[Living The Dream]

One of our long term customers has a rental house that the tenants were moving out of. We went and bid the job and the tenant stated she only wanted me to bid the 1200 sq. Ft of carpet and 17 steps. When we went to clean the property owner was there and said she also wanted the tile done. Tile was only around 250 sq ft. So we did as the owner asked. So today we messaged the tenants for info on where to send bill and they have stated that they are only paying for the carpet and anything extra goes to the owner. The situation is even weirder because the tenant and owner are friends and no deposit was ever put down. I personally think the tenant needs to pay the total bill but when I did the quote she did state she only wanted the carpet quoted. I understand this is just as much my fault for not clarifying this before I started. Any info on how to be as diplomatic about this as possible would be great.

 

[Papa John]

try to get paid for the tile from the owner since He asked you to do it. You didn't have permission from the renter to cleaning tile. or you live and learn and eat the cost of the tile cleaning.

 

[Pioneer Floorcare]

The owner pays for what they authorize

 

[hogjowl]

DUH

 

[Dolly Llama]

the tenant stated she only wanted me to bid the 1200 sq. Ft of carpet and 17 steps

When we went to clean the property owner was there and said she also wanted the tile done

why you over thinking this, Nick?

two invoices
One for tile to owner
One for carpet to tenant

..L.T.A.

 

[Living The Dream]

why you over thinking this, Nick?

two invoices
One for tile to owner
One for carpet to tenant

..L.T.A.

I always overthinking everything lol. But each party thinks the other one is responsible for the tile. I think I'm just going to eat the cost of the tile to not cause any issues. Lesson learned. When the owner asked me to do tile I should have stated tenant only wanted the carpet bid.

 

[Nomad74]

Yup. Just bill the tile to the owner. No biggie.

If they refuse, burn it down.

 

[Dolly Llama]

But each party thinks the other one is responsible for the tile

not your fault
It's theirs

I think I'm just going to eat the cost of the tile to not cause any issues.

that's mighty white of you, Son
and if both will continue to be good regular custys , and you think rocking the boat would lose one or both, it might be worth it for you to eat the $150 you're owed....

BUTT.... you don't have to, and shouldn't feel compelled to do so over their lack of communication with each other

cause none of this is "your" fault
The tenant asked for a service you provided
The owner asked for a service you provided

..L.T.A.

 

[Dolly Llama]

If they refuse, burn it down.

can't do that
Nick's in Montana..there's a finite number of custys to pool from
Hell, Shasta county might have more people than the whole Big Sky state

..L.T.A.

 

[hogjowl]

You know it’s a simple issue when you see Mullet giving so much advice

 

[Pioneer Floorcare]

I knew there was a reason we get along so well, great minds think alike

Yup. Just bill the tile to the owner. No biggie.

If they refuse, burn it down.