What would J do?

[Mikey P]

I'm getting a surprising amount of orders this week from people that don't realize I'm having a 20% off sale starting on Friday

Would Jim or J*sus refund them the 20% or would they do so only if they ask...

 

[Jim Pemberton]

I'm getting a surprising amount of orders this week from people that don't realize I'm having a 20% off sale starting on Friday

Would Jim or J*sus refund them the 20% or would they do so only if they ask...

Of course you give them discount. Repeat business is everything, and that's built on how you handle these situations

 

[Mikey P]

Of course you give them discount. Repeat business is everything, and that's built on how you handle these situations

do you mean you would refund the difference, without them asking, how far would you go back?

 

[Jim Pemberton]

When did you first mention the upcoming special here?

That would be the date.

The goodwill you will get for doing that is priceless

Its really up to you, but ages later, I've only benefited from that practice.

I sent a customer to you Monday (and told him to wait till Friday to be clear) to get your special rather than sell him what I had here.

You should at least do that much for your customers.

Here's the thing Mike:

You have just a little less money than Jeff Bezos.....so you can't run Greenglides like Amazon. Just make it an extension of you.

 

[Mikey P]

You have just a little less money than Jeff Bezos

I'll be begging for vegan soup at the Y according to some...

 

[Mikey P]

refunds sent to orders placed this week for wands and glides

 

[Hoody]

I should have just told you to go ask Pemberton when we talked.

 

[Kenny Hayes]

of course you should’ve! What kind of consultant are you

 

[jeffexe]

Of course you give them discount. Repeat business is everything, and that's built on how you handle these situations

Agreed. A customer who loyally orders from you without looking for a discount is the customer who deserves the discount. They are your true and loyal customers not tire kickers.

 

[Josh Wood]

"I'm having a 20% off sale starting on Friday. Are you sure you don't want to wait?"

 

[Mikey P]

"I'm having a 20% off sale starting on Friday. Are you sure you don't want to wait?"

I've been telling people that for 2 weeks..

But believe it or not there's people that buy off my website that never visit social media and apparently don't check emails either..

 

[BIG WOOD]

No!

Your sale starts Friday. Maybe put a 20% off your next order coupon in the box with their NEXT purchase this week IF you feel is necessary.

Your sale starts Friday.

 

[hogjowl]

I'll be begging for vegan soup at the Y according to some...

I’ve never said that

 

[Mikey P]

I’ve never said that

The other *

 

[hogjowl]

Fred?

 

[Papa John]

Probably to wait to chime in -- But, Don't process the order until Friday and then give them the discount/refund.
Then tell them you valued their business so much that you wanted to save them money by waiting to process the order until the Black Friday sale started.

 

[Mikey P]

Probably to wait to chime in -- But, Don't process the order until Friday and then give them the discount/refund.
Then tell them you valued their business so much that you wanted to save them money by waiting to process the order until the Black Friday sale started.

To late but a good idea, thank you John