Well, you Should feel bad, you just ripped the guy off. He hires Mr.
Vortex to steam clean the carpets, and you found that you can't simply pre-spray and steam the dirtiest areas. Well, duh. So you run a 175 on it and the soil breaks up and it looks good. YOU LEFT THE SOIL IN THE DIRTIEST AREAS AND STEAMED THE EASY STUFF. Did you get tired or did you just get lazy?
What arrogance Art, were you there? You make huge assumptions about other peoples cleaning. If it is not done your way he ripped the customer off.
Let's see we OPE a lot of commercial carpets, ones that respond better to OPE than to HWE, that clean up very well, stay clean longer and the carpets last longer, so how in the heck did he rip some one off? If we are making them LOOK better, stay clean longer and LAST longer, then maybe YOU are ripping YOUR customers off.
Maybe YOU drank the kool-aid and are blind to any other way of doing quality work!