I hate updates that improve things but don't. I loved the search feature on the system before. If you put in a partial of the name it would bring up all names or addresses that matched your partial even phone number partials.
Now it will only bring up addresses. We have to ask a current customer what their address is just to find the account.
It goes like this. Hi mrs jones and thank you for being a customer for so long. What is your street address so I can look up your account? Its horrible and needs to be fixed!
read your emails goof ball. it works fine, different but fine.
Late last night an update was launched to ServiceMonster that has caused some technical issues related to the login in and some of the functionality of the site.
Please take the following steps in order to access your ServiceMonster account:
While in Internet Explorer, please hold down the ALT key on your keyboard and press T. This will open up the tools menu for Internet Explorer. The bottom option in here is “Internet Options”. Click on this to open the Internet Options dialogue box. There is a button part way down that says “Delete”. Using this button, clear out your Temporary Internet Files and Cookies. Once this process has completed, close out of Internet Explorer and re-open it.
Due to the update, a new URL (web address) needs to be used to access the ServiceMonster login page. The new login web address is listed below:
From this page you will login using your normal ServiceMonster login credentials.
Once you have reached the ServiceMonster login page using the above URL, you will want to put your system into compatibility mode and add us as a trusted site. To accomplish this, again hold down the ALT key on your keyboard and press T. This will access the Tools menu. From this menu, click the option for “Compatibility View Settings”. This new screen will have a small text box with an add button next to it. Make sure the new login URL for ServiceMonster is in that text box and click Add to place us in compatibility mode. Once this has been completed, click the close button on the bottom right side of that box.
To add us as a trusted site, you will once again hold down the ALT key on your keyboard and press T to open up the tools menu. Go down to the bottom option, which is “Internet Options”, and choose that option. From here, there are several tabs that go across the top of this screen. Click on the one that says “Security”. On this tab, you will want the green check mark for Trusted Sites highlighted, and then click the button that says “Sites”. The new page that opens up will again have a small text box with an add button next to it. Make sure ServiceMonsters new login URL is in that text box and click the add button to add us as a trusted site.
Now ServiceMonster should be configured correctly. There will still be SOME functionality issues as we are still working on some bugs, but your system is now configured to best handle ServiceMonster.
If you are still experiencing further issues please contact us at 888-901-3300 or email us at firstname.lastname@example.org. However, please be aware that due to the current issues in ServiceMonster, our support is extremely busy and will answer your questions as they come. Please be patient and if you are unable to reach us via phone, please leave us a voicemail or email us as a followup. ServiceMonster Update: Server Issues