thecleaningdude
Member
How would you have handled the intro differently?
How would you have overcome the objections?
__________
You: Good morning and thanks for calling ACME Floor Care. This is Archie.
Prospect: Hi. I found your company on Yelp/Google. People really seem to like you. Can I get a quote?
You: I'm glad you noticed! We provide a provide a service and quality of cleaning like no other. What would you like to have cleaned?
Prospect: Four bedrooms, hall, loft and staircase with landing. All carpet.
You: (ask your qualifying questions)
Prospect: Blah, blah
You: Follow-up questions/clarify
You: Ok. Based on size and condition, I'd quote this at approximately $_____ . Keep in mind that this is a phone quote only. You'll have a written quote once we see the everything in person. We can schedule you now. We have ______ at ____ available.
Prospect: Wait! I'm calling for quotes. You're the third company I've called. The first was $20.00 a room and the staircase was only $30.00. He also told me that they'd count the hallway and loft for the same price. You're $_______ more than him. The second company was a little more, but still not as much as you. They were about $110.00 less.
Why should I pay you more?
You: _________________
How would you have overcome the objections?
__________
You: Good morning and thanks for calling ACME Floor Care. This is Archie.
Prospect: Hi. I found your company on Yelp/Google. People really seem to like you. Can I get a quote?
You: I'm glad you noticed! We provide a provide a service and quality of cleaning like no other. What would you like to have cleaned?
Prospect: Four bedrooms, hall, loft and staircase with landing. All carpet.
You: (ask your qualifying questions)
Prospect: Blah, blah
You: Follow-up questions/clarify
You: Ok. Based on size and condition, I'd quote this at approximately $_____ . Keep in mind that this is a phone quote only. You'll have a written quote once we see the everything in person. We can schedule you now. We have ______ at ____ available.
Prospect: Wait! I'm calling for quotes. You're the third company I've called. The first was $20.00 a room and the staircase was only $30.00. He also told me that they'd count the hallway and loft for the same price. You're $_______ more than him. The second company was a little more, but still not as much as you. They were about $110.00 less.
Why should I pay you more?
You: _________________
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