New Apex 570
- Thread starter Magic One
- Start date
heres my take for what its worth. I currently own an Apex and they are great machines. Cant beat Kubota. BUT mine is a Prochem, what your looking at is SS. Check with a shop manager or shop technician to see what they say about SS AFTER the sale. That's why Im switching to Hydramaster.
Yes it looks cool. But its not an Apex, its just a new version of the 570 with the name APEX on it. Just a marketing trick to attract Prochem owners.
Yes it looks cool. But its not an Apex, its just a new version of the 570 with the name APEX on it. Just a marketing trick to attract Prochem owners.
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Mikey P
Administrator
GreenTechAgain
Member
Amen.
At first I was a little upset I had gotten the 2017 Legend because of the SS 2018 improvements.
Now I see guys selling their 2018s with low hours because they are not happy with the machines or service.
With the exception of the sure flow transfer pump, the machine has been flawless.
Mikey P
Administrator
SamIam
Member
Honestly I pitch a fit about my 570, but I’m willing to bet there’s alot less that can go wrong with it than the apex or the 575!
Less wires, less sensors.
It’s got the same motor and consistent wicked heat.
But I can’t buy any of these machines in California, so I say pro1200 or a butler!
But if you need more pop go for a big boy
Less wires, less sensors.
It’s got the same motor and consistent wicked heat.
But I can’t buy any of these machines in California, so I say pro1200 or a butler!
But if you need more pop go for a big boy
Two over here, one's got nearly 7000hrs the other 4600 hrs.
Bill Bruders
Supportive Member
I’d be interested in learning which service techs are saying that our after sale support is lacking. With the best warranty in the industry, the largest staff of service techs to answer calls, more distributors than other manufacturers to provide after sale support, same engineers that designed your Apex and brought the Kubota engine to the industry if we are missing something we will fix it.
No marketing trick simply the best Truckmount in the industry getting better.
In your opinion.
I’d be interested in learning which service techs are saying that our after sale support is lacking. Just call up an Interlink/Jon Don service manager or service tech and they will have some stories for you. I did. In fact you lost some independent distribution from what I hear because of your lack of support after the sale.
With the best warranty in the industry, the largest staff of service techs to answer calls... The best warranty in the industry does not mean that the company or service center will stand behind that warranty
same engineers that designed your Apex... yes, you may still have some Prochem staff, but they now follow orders from SS corporate
Since 1981 Ive only owned prochem tms and as an old man, change is difficult. But Ive done my homework. the Titan 575 is a proven, reliable machine made by an established well respected company that stands behind their products.
As an owner/operator, I cant afford to have an experience like the stories Ive heard. I need something I can depend on day in and day out. It used to be Prochem, but that company is no longer.
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hogjowl
Idiot™
Get your head out of the hole Mikey
Or your attention off of your wallet
That elephant has always been right beside you
Lee Stockwell
FOJL
Some guys should only run Banes.
Mikey P
Administrator
Show me more than one person who is unhappy with a Legend GT.
and dont pretend that you dont have issues with your machine...
Cleanworks
Moderator
Have a friend with a legend gt. More than happy with it. Running it for about a year with no problems.
Louis
Supportive Member
It sucks that we can’t get these in California.
hogjowl
Idiot™
Who was talking about a Legend GT?
There was one guy on Facebook. But that’s all I’ve seen so far
hogjowl
Idiot™
Typical Mellon
Mikey P
Administrator
Typical Marty, cant follow a conversation unless it has pictures or videos.
The waffle house menu has crested an entire culture of idiots.
The waffle house menu has crested an entire culture of idiots.
Mikey P
Administrator
Heres the problem..
The internet has created a premis that if you go online and bitch about your leaking shut off valve or a pump that has lost prime, the owner of the company will be calling you at 10 pm on a Sunday night to whisper sweet nothings until a replacement truck mount shows up Monday morning.
You can thank companies like Mytee for that...
A real company will be telling you to get your ass over to the company who sold it to you asap.
But the goober wont, knowing full well that if he continues to cry, Rick Aranda and two crescent wrenches will be helicoptered in on Wednesday...
The internet has created a premis that if you go online and bitch about your leaking shut off valve or a pump that has lost prime, the owner of the company will be calling you at 10 pm on a Sunday night to whisper sweet nothings until a replacement truck mount shows up Monday morning.
You can thank companies like Mytee for that...
A real company will be telling you to get your ass over to the company who sold it to you asap.
But the goober wont, knowing full well that if he continues to cry, Rick Aranda and two crescent wrenches will be helicoptered in on Wednesday...
hogjowl
Idiot™
The weakness in Sapphire has as much to do with their distributors as it does with their complex units. Ive always enjoyed being able to get anything repaired same day. When I shopped SS, I was told that would be impossible with Sapphire. I took that to mean the units were too complex for a 4 hour turnover.
Plus, Jon-Don is notorious for week long delays in service. Couple those two variables and you have resulting frustrations that I just don’t need.
I will say this, if I lived close to Pemberton, I wouldn’t worry.
Plus, Jon-Don is notorious for week long delays in service. Couple those two variables and you have resulting frustrations that I just don’t need.
I will say this, if I lived close to Pemberton, I wouldn’t worry.
Glen Wilson - Legend Brands
Member
I just wanted to chime in to provide a little background.
My name is Glen Wilson and I’m the VP and GM of Cleaning Products for Legend Brands. I am responsible for the Prochem and Sapphire Scientific business. Just a little background on myself, I started at Prochem in 2001 as the Product Manager for TMs when it was owned by a private equity firm. Shortly after the acquisition of Prochem by Karcher I was put in charge of the entire Prochem business and have managed it for the past 12 years. So basically there is a long time Prochem guy running the cleaning business at Legend Brands.
I was very involved in the development of the 2018 Legend GT and it follows the “DNA” of Prochem as far as operation and performance. In fact, the new features added make this one of the best Legends brought to market in my 17 years of employment. If you have owned a Legend in the past you will see the improvements in the new model and realize we have taken an industry icon and made it better.
The new Apex 570 has CeraKote on parts of the exhaust and heat exchange system. This is traditionally used in the race car industry to reduce heat and extend component lift. We are the only manufacturer using this. We also use a radiator from the race car industry made by the company that produces all the radiators for NASCAR, Indy Car and Formula 1 cars. Again, this shows that we are dedicated to bringing new technology to the market and constantly improving our products to extend their life and reduce downtime.
As far as service and support, you may have seen the announcement on our new Service Team a few months ago. The main reason for the change is to get the Service Managers out of the office and have them work directly with our customers and train distributors in the field. The investment in this program is significant all with the goal of providing the best after sales support in the industry. We understand that if a TM isn’t running it isn’t making you any money. We will continue to invest in and expand this program and provide a level of support that the competition can’t match.
Regarding our independent distributors, I’m not aware of any that we have lost after Prochem became part of Legend Brands. We may have a few that we have chosen not to do business with but that occurs from time to time in the course of any business relationship.
We are dedicated to making the best equipment and continuously improving to provide the best overall customer experience. Hopefully this will provide a little commentary on our business and clear up any confusion.
My name is Glen Wilson and I’m the VP and GM of Cleaning Products for Legend Brands. I am responsible for the Prochem and Sapphire Scientific business. Just a little background on myself, I started at Prochem in 2001 as the Product Manager for TMs when it was owned by a private equity firm. Shortly after the acquisition of Prochem by Karcher I was put in charge of the entire Prochem business and have managed it for the past 12 years. So basically there is a long time Prochem guy running the cleaning business at Legend Brands.
I was very involved in the development of the 2018 Legend GT and it follows the “DNA” of Prochem as far as operation and performance. In fact, the new features added make this one of the best Legends brought to market in my 17 years of employment. If you have owned a Legend in the past you will see the improvements in the new model and realize we have taken an industry icon and made it better.
The new Apex 570 has CeraKote on parts of the exhaust and heat exchange system. This is traditionally used in the race car industry to reduce heat and extend component lift. We are the only manufacturer using this. We also use a radiator from the race car industry made by the company that produces all the radiators for NASCAR, Indy Car and Formula 1 cars. Again, this shows that we are dedicated to bringing new technology to the market and constantly improving our products to extend their life and reduce downtime.
As far as service and support, you may have seen the announcement on our new Service Team a few months ago. The main reason for the change is to get the Service Managers out of the office and have them work directly with our customers and train distributors in the field. The investment in this program is significant all with the goal of providing the best after sales support in the industry. We understand that if a TM isn’t running it isn’t making you any money. We will continue to invest in and expand this program and provide a level of support that the competition can’t match.
Regarding our independent distributors, I’m not aware of any that we have lost after Prochem became part of Legend Brands. We may have a few that we have chosen not to do business with but that occurs from time to time in the course of any business relationship.
We are dedicated to making the best equipment and continuously improving to provide the best overall customer experience. Hopefully this will provide a little commentary on our business and clear up any confusion.
Cleanworks
Moderator
Any large distribution net work with independent distributors is going to have some that are excellent and some not so much.
SamIam
Member
Early adopters will have a problem
I was late to the game with my 570 and I had problems with my bimba, the thread here is Epic!
Guys like Jim said what the
problem was, but being 12 year 405 owner it was Greek to me!
I took it three times to my distributor with no luck!
Why?? Because they were more clueless then me!
Once I finally got help from Rick A and Scott at SS on my 570 I took it to another qualified Truckmount specialist and got it dialed in! Now I can fix it pretty fast!
But the first 6 months was touch and go!
Ps I got close to 3000 hours on my 570 now and it’s a beast!
I was late to the game with my 570 and I had problems with my bimba, the thread here is Epic!
Guys like Jim said what the
problem was, but being 12 year 405 owner it was Greek to me!
I took it three times to my distributor with no luck!
Why?? Because they were more clueless then me!
Once I finally got help from Rick A and Scott at SS on my 570 I took it to another qualified Truckmount specialist and got it dialed in! Now I can fix it pretty fast!
But the first 6 months was touch and go!
Ps I got close to 3000 hours on my 570 now and it’s a beast!
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Desk Jockey
Member
If I complain enough will Aranda fix my mower? My clutch won't engage the blades. Sorry but my Everest never has had problem in two years. 
However I am down for the helicopter lawnmower repair man. Does Aranda know what a mower is?
However I am down for the helicopter lawnmower repair man. Does Aranda know what a mower is?
SamIam
Member
If I complain enough will Aranda fix my mower? My clutch won't engage the blades. Sorry but my Everest never has had problem in two years.
However I am down for the helicopter lawnmower repair man. Does Aranda know what a mower is?
But your machine is a 8-10 year old design the SS UNITS are newer and the learning curve for distributors was slow, and the techs would call SS and they were busy so it was best guess at first!
