prestige cleaner
Member
- Joined
- Dec 27, 2008
- Messages
- 243
customer called and stated, that her dog had an accident on her dense nylon low cut pile carpet (dog crapped) i advised her that i would get to as soon as i can, in the mean time told her to remove as much as she could without putting any over the counter products on it. when i get there the next day she said she used a baby wipe and some resolve with a whole lot of elbow grease by scrubbing it. the result was a dark stain on the carpet. so, i did the following, prevacced the spots as well as the rest of carpet, then prepared some cobbs powermax mixed with a little of 40 vol. layed it down with my hydroforce, aggiated spots with hand held soft bristle brush and extracted with 02 rinse, and just like that stains were gone. well, 2 days later stains are back as if they were never cleaned. what else can i do to correct this issue, this is repeat customer for me been cleaning for her for 4yrs. never had issue with her urine stains before.