We interviewed Mike about this resource and how it is to be used. Here is the blog recently posted.
The IICRC Publishes New Consumer Resources Aimed at Bolstering Cleaner Credibility, Troubleshooting Cleaning Issues
The IICRC published a set of downloadable PDFs that are accessible to all IICRC members. The purpose of the articles is to have something tangible that you can share with your customers after cleaning.