I average about 17 referrals per month. I'm pretty sure all are closed, at least within recent memory. I know that is not a huge number, but please take into account that I only do about 25-30 jobs a month. I have NEVER asked for a referral directly as you mentioned. In other words, I never ask for names or phone numbers.
I feel this is being way to intrusive. First of all, I know I would feel uncomfortable if a contractor asked me. Secondly, I would feel a little betrayed by my friend if I got a call from a contractor I knew nothing about.
However, I know a lot of sales and marketing gurus preach this and I know of people who have done it and says it works (sometimes).
I believe just doing superb work and letting your clients know that referrals mean a lot to you and your business is a great way of getting referrals. It works wonders for me!
As far as the second part of the question, I am guessing a little less than half my clients will pre-book nowadays. They have been used to the dentist and hair dressers doing it for years. But now, in higher income homes, the mobile detailer, the plant caretakers, the mobile pet groomers, and many other services offer this. Not to mention the mechanics and pool services. With so many service companies offering this type of scheduling, you are missing the boat if you don't.
Jose Smith
PS.
Ramon Allones said:
are you sure your not Jose Smiths brother?
EL Guapo
Ramon
I'm not sure what this means? Please explain.