I always thought these things were rigged. That friends and family were encouraged to vote.
We have something called the Antioch Herald that people vote for their favorite business. I have never advertised in it, but some cleaners do. They were the ones that seem to win.
However, a few months ago my wife was reading the published results of gold, silver, and bronze winners for 2018, and discovered that Delta Steam Way won silver. So that got me curious about last year so I looked up 2017 on line and we were voted bronze.