Thanks all. I think I will probably trash can this idea.
When I get in front of the client I close about 90% of my bids, but over the phone I am only getting about 60% closed. Trying to figure out a more friendly way to explain over the phone.
The way I do my packages play really well in the home, but I have to be looking at the condition of each room to make it work.
Here is what I can tell my clients. I offer customized cleaning packages based on the level of soil in each room. This way you will always get exceptional results without having to pay for unnecessary steps to achieve the results.
Basic cleaning is Pre-vac, extraction only with a mild ph soap free emulsifier and an enzyme deodorizer, rinse baseboards, groom. This is designed for low use rooms that have a dusting, but no traffic patterns or spots. Think spare bedroom
Certified clean adds prespray. powerscrub with
CRB, extract with same rinse as above and groom. For normal soiling, normal traffic patterns and carpet matting.
Certified deep clean Includes above with speed drying and anti resoiling spray to eliminate soil wicking
When in the home and I can point to each room and say here is why I am doing this package here, it works really well. I also get some low use rooms that I didn't use to get when I say. This room only has a dusting so I only recommend my basic cleaning to freshen it up which is about 30% cheaper then my normal cleaning. (I think I actually make more on this package, based on production rate)
Trying to say all of that over the phone without looking at the carpet I tend to lose people.
To fix this problem do I need to bite the bullet and just try to do upfront inspection for all new clients?