Scott used to get super upset with me when a customer told him I quoted them something lower than what he said when he got to the job until he realized how many people try to pull that crap. Someone did it just the other day. I love the ones where they call and ask what the $99 special gets them. We have never had such a thing. And when they say “Joe’s only charged me $99” Scott asks them if they were happy with Joe, why are you calling me? We have a lot of lake house people here, vacation homes that people come up from Pittsburgh or wherever and stay. They have more money than they know what to do with and don’t want to pay the minimum.
I find that people on the phone who call for quotes don’t LISTEN and I can only quote by phone based on the info they give me. Scott went to a job the other day where the lady told him I quoted her $175 for 3 rooms of carpet, a couch, and a recliner. I gave her the quote for all that, broken down first and then total with sales tax, and then explained the circumstances Scott could run into that may change the price (room size, pet urine, etc). All the lady took away from the conversation was that I told her $175 (which I did, for just the carpet).