Adding the tip function.

[Sierra Clean Care]

I’ve always thought it was in bad taste to have the tip function active on our POS system.
W T HECK was I really thinking?
In the last 8 days, we’ve gotten 1000$ EXTRA from this feature....

why did I think this WASN’T OK?

 

[Mikey P]

I'll hold off on the Canadian slam.....

 

[Sierra Clean Care]

I'll hold off on the Canadian slam.....

We’ve got the underlay job tomorrow. We are travelling for 3 1/2- 4 hrs for one client. They always pay by CC....
Will be interesting to see what happens.
OTOH, I’m getting a chance to have some of the best E Indian food I’ve had in 8-10 years...

 

[Mikey P]

I do the same when I are we have to travel distances, we make it a foody event

 

[Desk Jockey]

I’ve always thought it was in bad taste to have the tip function active on our POS system.
W T HECK was I really thinking?
In the last 8 days, we’ve gotten 1000$ EXTRA from this feature....

why did I think this WASN’T OK?

 

[Sierra Clean Care]

I do the same when I are we have to travel distances, we make it a foody event

I like that movie. I watch it every couple years.
Tips? Who recently received a tip? Not, ‘careful, the streets busy, you might want to turn around here, instead of backing out into traffic’.
What have you guys received in tips in the last 6 weeks?
From the beginning of January?
I’m simply curious as to what level of service are we providing?

 

[Papa John]

I don't keep a record.
but tips are better between thanksgiving and Christmas.

 

[Desk Jockey]

I don't keep a record.
but tips are better between thanksgiving and Christmas.

My wife is scary around Christmas. She gives everyone big tips.

 

[Willy P]

My wife is scary around Christmas. She gives everyone big tips.

Don't make it too easy.

 

[Willy P]

E transfer, cheque or cash. I don't do cc's. I dunno, putting a tip function seems a little needy.That doesn't mean I don't take a tip or 2 but most of my stuff is net 30. I got a 35 dollar tip from a daycare recently. I phoned them back asking if they made a mistake, but it was in appreciation for good service.

 

[Sierra Clean Care]

Just finished the job NOW, the helper is at the door getting paid....
Drum roll please....
And no, it’s not ‘needy’, it’s for providing excellent quality service. Going above and beyond... what turned me onto it, I’ve had numerous clients ask why we don’t have that feature on the machine...
We just spent 5.5 hrs at the clients home... not to mention the 2 hr drive time....

 

[Cleanworks]

Just finished the job NOW, the helper is at the door getting paid....
Drum roll please....
And no, it’s not ‘needy’, it’s for providing excellent quality service. Going above and beyond... what turned me onto it, I’ve had numerous clients ask why we don’t have that feature on the machine...
We just spent 5.5 hrs at the clients home... not to mention the 2 hr drive time....

So, how much was the tip?

 

[Sierra Clean Care]

So, how much was the tip?

Still waiting.... the wife is a Chatty Cathy....

 

[Sierra Clean Care]

Holy shit, $350! Sweet, fookin told ya it was a good idea!!!!

 

[Willy P]

Steve B. Awesome actor. Some of his best work was on the Sopranos.

 

[The Great Oz]

I won't tell you not to do it; you're really going an extra mile for a customer and they appreciate it. Your results are impressive.

When there's no extra effort involved though, it pisses people off to have to hit NO TIP. They know this is intended to make them feel like a jerk for not paying extra, and they resent the attempted manipulation. You have to be good enough to withstand this little bit of customer annoyance.

 

[Sierra Clean Care]

I won't tell you not to do it; you're really going an extra mile for a customer and they appreciate it. Your results are impressive.

When there's no extra effort involved though, it pisses people off to have to hit NO TIP. They know this is intended to make them feel like a jerk for not paying extra, and they resent the attempted manipulation. You have to be good enough to withstand this little bit of customer annoyance.

This is a very good point Bryan. We pride our selves on excellent customer service. We are trying very hard NOT to be like everyone else.
We ran for 8 1/2 years without accepting tips, if asked, why not accept?

Oh, and today was only 25$....