During the Hot seat segment on wed. night I inadvertently mis-spelled Mr. Toburens name, and failed to mention the name of the cassette programs that I use for training purposes.
Out of respect for Mr. Toburen and his intellectual property I would like to clear this up.
The question from Mikey P was: How much training do your Techs get before they are on their own?
My answer was: not enough, that's my biggest problem. I train using Steve Torrens., cassette programs, and talking and showing and letting them work with my top ace.
My answer should have been: Not enough, that is my biggest problem. I train my new people using Steve Toburen's, "Winning on the Home Front" line of audio cassette customer service programs. In addition to that we do alot of role playing in the shop. I also will put them with my top ace for a couple of weeks
Thank you and please excuse my mistake.
Out of respect for Mr. Toburen and his intellectual property I would like to clear this up.
The question from Mikey P was: How much training do your Techs get before they are on their own?
My answer was: not enough, that's my biggest problem. I train using Steve Torrens., cassette programs, and talking and showing and letting them work with my top ace.
My answer should have been: Not enough, that is my biggest problem. I train my new people using Steve Toburen's, "Winning on the Home Front" line of audio cassette customer service programs. In addition to that we do alot of role playing in the shop. I also will put them with my top ace for a couple of weeks
Thank you and please excuse my mistake.