Papa John
Lifetime Supportive Member
Customer calls screaming and claims he was charged $150 last year and why the hell I'm I trying to charge him $280 this year!
Sir, last time you paid $234 for this rental unit and that was in 2015.
He has same issue with his office we are also doing-- You only charged me $280 last time and now want charge me $458. He says, "ill send you a copy of the invoice". He sends me credit card receipt.. I respond, "if you'll notice that receipt is from 2014 and is for your personal residence.
I have your complete history for all your different job site at my finger tips and I will email you any copies you may wish. I send him all 4 invoices/work orders to prove I'm right.
Tech- texts me--"what do you want me to do with this guy, I haven't unloaded anything to start this job just in case"
Tell him you need to collect payment for both jobs within 15 minutes your you need to leave.
He got payment in less then 5 minutes.
Cant do that on the jobsite with old fashioned pen and paper bookkeeping.
Sir, last time you paid $234 for this rental unit and that was in 2015.
He has same issue with his office we are also doing-- You only charged me $280 last time and now want charge me $458. He says, "ill send you a copy of the invoice". He sends me credit card receipt.. I respond, "if you'll notice that receipt is from 2014 and is for your personal residence.
I have your complete history for all your different job site at my finger tips and I will email you any copies you may wish. I send him all 4 invoices/work orders to prove I'm right.
Tech- texts me--"what do you want me to do with this guy, I haven't unloaded anything to start this job just in case"
Tell him you need to collect payment for both jobs within 15 minutes your you need to leave.
He got payment in less then 5 minutes.
Cant do that on the jobsite with old fashioned pen and paper bookkeeping.
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