I think follow up is a terrific idea, and most cleaners who do it feel like it’s their “secret weapon” when it comes to long term customer retention.
Today, though, I wonder if the “texting culture” has made phone calls seem to be intrusive. It even has had an effect on me:
If I get a phone call from any of my family (or my very few friends)I immediately assume it must be an emergency, as most all of them(even my father!) routinely text first.
So unexpected calls from most any source catch me off guard and create a level of tension.
I’m not sure I have an answer to that, but I think it’s a growing problem.