Mikey P
Administrator
A few Q's..
If they don't answer the phone do you leave a message or call back?
How many sound appreciative of your concern?
How many sound suspicious or bothered?
Do you get many nit pickers asking for you to come back and get the lint out of the crevices or try that set stain one last time?
Do you ask if they want a reminder notice for their next appointment?
Do you use this opportunity to spy on your tech? Or are you concerned that they may think you lack confidence in him or her if you ask?
Do you use it as a chance to up sell other services?
If they don't answer the phone do you leave a message or call back?
How many sound appreciative of your concern?
How many sound suspicious or bothered?
Do you get many nit pickers asking for you to come back and get the lint out of the crevices or try that set stain one last time?
Do you ask if they want a reminder notice for their next appointment?
Do you use this opportunity to spy on your tech? Or are you concerned that they may think you lack confidence in him or her if you ask?
Do you use it as a chance to up sell other services?