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Guest
Guest
Charging more for a heavily soiled carpet or convincing a customer that has clean carpet they need your 25 step mega priced package ?
Derek said:the 1st COULD be B&S if a specific price was agreed upon beforehand.
the latter can NOT be B&S, because the price hasn't yet been agreed upon.
is it really that hard to figure out?
Legality
In the United States, courts have held that the purveyor using a bait and switch operation may be subject to a lawsuit by customers for false advertising, and can be sued for trademark infringement by competing manufacturers, retailers, and others who profit from the sale of the product used as bait. However, no cause of action will exist if the purveyor is capable of actually selling the goods advertised, but aggressively pushes a competing product.
Geez , its not complicated . I have been cleaning 23 years with absolutely no problem . I live in an area with maybe 125,000 people , dont advertise , and exist mainly on referrals .Joey Johnston said:My question to those who charge extra for "heavy soiling" is simple, what do you do if the customer just wants the advertised price? Do you refuse the work (if you refuse to do the job then by defination you are bait and switch) or do you do the work and do a sub-standard job? Ethically I can see where you are justified with the second option but do you not have any concern over the reputation you'll develop for not being a good cleaner? When the customer has people over and they can tell the carpet was just cleaned but a crappy job was done, the customer is not going to say "well they told me I needed extra steps but I chose not to pay for them" so the person is just going to think you do crappy work. For that matter the customer themselves are just going to assume you do crap work and were trying to rip them off. In a huge market like Hotlanta it probably doesn't matter much but in smaller markets I could see where it would be a killer eventually.
Personally I've got to much pride to have my company name attached to a job that was not performed to the best of my abilities.
Legality
In the United States, courts have held that the purveyor using a bait and switch operation may be subject to a lawsuit by customers for false advertising, and can be sued for trademark infringement by competing manufacturers, retailers, and others who profit from the sale of the product used as bait. However, no cause of action will exist if the purveyor is capable of actually selling the goods advertised, but aggressively pushes a competing product.
Ps Just because a company is not legally performing B & S does not necessarily mean they are not coming very close to crossing an ethical line. The bold sentence is most of these types of companies out, as far as legalities are concerned.
James Cooper said:Charging more for a heavily soiled carpet or convincing a customer that has clean carpet they need your 25 step mega priced package ?
James Cooper said:Charging more for a heavily soiled carpet or convincing a customer that has clean carpet they need your 25 step mega priced package ?
Art Kelley said:There is only one result I will be happy with. I don't concern myself with the customer's expectations or input as they mostly (if they are new) don't know what is achievable. We can do great things and I do my best work on each job. It doesn't take 25 steps or a lot of extra time. You do your job exactly right each time or don't do it at all. Anyone who would offer to leave a carpet halfway cleaned for a reduced price deserves all the scorn he receives here or in the marketplace.
JB said:IDGAS
Legality
In the United States, courts have held that the purveyor using a bait and switch operation may be subject to a lawsuit by customers for false advertising, and can be sued for trademark infringement by competing manufacturers, retailers, and others who profit from the sale of the product used as bait. However, no cause of action will exist if the purveyor is capable of actually selling the goods advertised, but aggressively pushes a competing product.
Mikey P said:Just about every carpet we clean get some furniture moved off it, All carpet get pre vacuumed until we feel satisfied we got most of the dry soil, then it gets a custom mixed prespray followed by any necessary agitation from a verity of scrubbing machines or brushes.
The carpet then gets rinsed/neutralized followed by a grooming to set the pile.
We charge .5O a foot to just about every home owner and haul ass with our dual wand machine.
Shit pits are .70 a foot. We rarely see those due to our good reputation.
Speed drying with an AP or 175/pad is some times charged for but usually thrown it.
Excessive furniture moving is charged for.
We don't charge for in the prespray "deoodrizers"
One or two Water Clawings are on the house while Clawing 12 gallons of urine is not.
You're barking up the wrong tree Cooper, like usual.
Stick to the Greenie bashing threads.
You suck at steering the cleaning pot.
means that if the carpet was not impacted with some sort of soil, it does not get scrubbed.followed by any necessary agitation
I'm still waiting for Cooper to actually post some useful Technical info is response to a question with his 23 yrs worth of expertise.
Mikey P said:I'm still waiting for Cooper to actually post some useful Technical info is response to a question with his 23 yrs worth of expertise.
You'll see Mars before that ever happens.
Mikey P said:How about... you see Nick learn to do a decent weld before that ever happens.