Bob Foster
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- Joined
- Oct 8, 2006
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- 8,870
What's your excuse? Come on, you can tell us.... Why don't some of you lurkers say something here too.
Bob Foster said:What's your excuse? Come on, you can tell us.... Why don't some of you lurkers say something here too.
Is that a direct quote from your client retention program?admiralclean said:He said "tile and grout." Not natural stone.
It ain't rocket science, and if a chunk of grout comes loose ... ain't no biggie.
kolfer1 said:Like Brent.
I know the basics but I feel like I should be pretty good at correcting potential problems (re-grouting due to loose grout being sucked in or anything else that may be necessary) so I can offer a more complete service. Don't know why, but I prefer that to fast talking my way out of problems.
I went to one of the two day classes and as all IICRC classes, they teach you to pass the test (I did) however, very little hands on experience which is what I need.
Jim Williams said:I do offer T&G, but I don't push it. As a matter of fact I don't like doing it. There is something about using a grout brush that just erks me. I am able to get great results on floors, but then they want you to do the nasty shower stall and I don't like to offer a service that I can only get so so results on. If I can't attain near perfection then I let myself down, and on tile I just can't get it perfect.
kolfer1 said:Tim:
So do you re-grout if some of the grout was removed during your cleaning?
If yes, how long does it take and how good are the results?
And does the color match if you do not have the original grout?
If you think that their expectations are unrealistic do you offer color sealing? And if yes, do you feel that the results will be very good?
How much do you charge for these options.
kOfer
kolfer1 said:Tim:
So do you re-grout if some of the grout was removed during your cleaning?
If yes, how long does it take and how good are the results?
And does the color match if you do not have the original grout?
If you think that their expectations are unrealistic do you offer color sealing? And if yes, do you feel that the results will be very good?
How much do you charge for these options.
Mikey:
That is a good point but how do you handle it if they don't?
Brent:
That is absolutely true, and for any business for that matter. However like all of us I am trying to weigh the pros and cons.
I pre-qualify anything that I do and like you I do everything that you mentioned. I even write everything as a pre-existing condition and have them sign it.
However we all know they are never quite "thrilled" when it happens no matter how clear you were before hand. So before taking it on I want to make sure that I can over deliver and minimize disappointment. I strongly think that any disappointment can and will carry over and be associated with the other things I do- not good for business.
Bottom line:
1) Nice to add the extra income.
2) Find someone who is good at it that will let me come along and learn. ANYBODY?
From then on, it's pure gravy. And I am 3/4 vegetarian.
Thank all for your response.
Ofer
Brian Robison said:Just sold my T&G tools so I won't be doing it anymore.
I have been super busy with carpets and the T&G takes a lot of my time.
When the job comes in I forward it to him or someone else for a %.
I can help others out and still make a little of the money that paid for the advertising.
It is working out well so far.
I'm Carpet Cleaner not a Tile Guy Jim....(in my best Dr. Bones voice)
I'm too busy making .35 a foot to bother with $2.00 a foot.
Ron Werner said:Bob's already told me the "best" tool is the Turbo hybrid. I still don't have the tools for it. What do you guys recommend for starting tools and chems?
I always thought you needed 1000+psi to clean T&G. One of the reasons I decided to get away from my old tm. What is the recommended cleaning psi??
admiralclean said:One step too many.
And ... as usual for the wanna-be scientists that infect the internet boards ... too complicated.
admiralclean said:One step too many.
And ... as usual for the wanna-be scientists that infect the internet boards ... too complicated.
Jim, does Lowes sell just that one type? if I go to lowes do I just look for the 5 gallon bucket?Jim Martin said:admiralclean said:One step too many.
And ... as usual for the wanna-be scientists that infect the internet boards ... too complicated.
Man ain't that the truth......keep it simple.....
take a 2 gal jug and mark it (like in the picture)....bottom mark is for light soil and center mark is for heavy soil..top mark is fill line....
pour it on the floor....why mix in a pump up.just a big waste of time...plus you don't have the worry of getting it on nothing but the floor....take a stiff broom and sweep it around to the areas spread it out....while you are doing this you are scrubbing the tile and the grout in a much larger area........hook up you tool of choice and extract....
As far as the type of chemical ....The stuff I use comes from Lowe's .........5 gal bucket ..it cost me less then $6 for every 2 gallons I mix up.....It cut threw everything with no dwell and no problems..it has no problems removing wax build ....the best thing about this stuff is that you can push it up against any painted surface or cabinets and it does not effect it at all so it makes edging much easier....it is some of the safest and most effective cleaner I have ever used on ceramic tile.... the only place I would not use it is if the floor was already color sealed...oxy-blaster works safer for those and they always clean easy...