hogjowl
Idiot™
LOL!
I do not have time for the O/O is a higher moral calling crap today. Please. And I really like you Ofer.
Somebody jump in here and bring Greg Coles name. Very nice guy. I bought him dinner in Vegas to find out.
Cause yes all us guys with more than 2 trucks are slick willies who plan at night how we can defraud people, run in and out of house as fast as we can. Teaching our techs to cut corners, all while developing the perfect marketing flyers to burn through thousands of customers. So we can spend our weekends at our expensive lake homes driving our ridiculously expensive cars.
3 areas you should be focusing on Connection, Production, Retention.
The conversation continues to go to only production. Pisses me off!!
Can there be great individual cleaners that are not suited to be O/O's?
That given enough time and the right manual, they can turn any limping foul mouthed Chihuahua into a sweet talking, blaze selling Julia Roberts.
My son said a few years ago "Seniority is not authority" I think it applies here.
That's what I do.You can make up for your ignorance with arrogance.
This!That is one thing about our industry that's interesting. The less you know, the more you think you know. You can make up for your ignorance with arrogance. I trained a next door neighbor kid to help me many years ago and after a couple of days he felt he knew all there was to know about carpet cleaning. I mean, how hard can it be; you spray down your cleaner, maybe scrub it in and steam clean it out? The interesting thing is, I am still learning things about this work even decades later. A lot of people trivialize what we do, even people in our industry, but there are many, many, details and caveats one should be aware of in order to not cause damage and in order to truly do the best job possible.
So are you saying if you're a reeetard, you can excel at carpet cleaning or cooking?a special restaurant with a special individual chef.
My specialty and where I truly excel is eating.So are you saying if you're a reeetard, you can excel at carpet cleaning or cooking?
Any statement made here by multiple van company owners, is done with the knowledge that their employees read this board.
Therefore, should be viewed as such.
Interesting that there's no chain restaurant, I am aware of, that won the top restaurant award in any large metropolitan area. The winner is always (or close to it) a special restaurant with a special individual chef.
Any operation from a certain size and up, develops a system that is designed to standardize their operation. They can be good, rarely very good, hardly ever great.
However, that is not really what they trying to achieve. They are trying to find the middle way: Predictable quality, consistency, name recognition and a neat packaging- all designed to reach a wide appeal. Good enough, will be a fair description. That's what the good ones strive to accomplish. It is not an easy task. Also, once your company reached a certain size, that's where the money is and what can be practically accomplished.
Ignore public statements that claim otherwise.
Can I?Would you mind answering my phone during my afternoon naps?
So are you saying if you're a reeetard, you can excel at carpet cleaning or cooking?
Years ago- I had a professor years ago teach me a lesson that I never forgot. I will do my best to explain it:Any statement made here by multiple van company owners, is done with the knowledge that their employees read this board.
Therefore, should be viewed as such.
Interesting that there's no chain restaurant, I am aware of, that won the top restaurant award in any large metropolitan area. The winner is always (or close to it) a special restaurant with a special individual chef.
Any operation from a certain size and up, develops a system that is designed to standardize their operation. They can be good, rarely very good, hardly ever great.
However, that is not really what they trying to achieve. They are trying to find the middle way: Predictable quality, consistency, name recognition and a neat packaging- all designed to reach a wide appeal. Good enough, will be a fair description. That's what the good ones strive to accomplish. It is not an easy task. Also, once your company reached a certain size, that's where the money is and what can be practically accomplished.
Ignore public statements that claim otherwise.
No contempt whatsoever. Quite the contrary. Making sure they have jobs when I'm dead and buried is important to extremely important to me.Greg. Nobody argues the logic of building a company that can support you, your family and your employees and their family.
Anybody who does is a fool.
Your contempt towards your good employees that, lets face it, do a whole lot less then a good O/O, is worrisome though. And they are the ones on whose toil your icome and financial security relies on.
An O/O can work for himself, make a nice income (maybe not your weekly Ferrari buying one), save, invest wisely and will do quite well. Therefore any O/O should plan accordingly.
The argument is how truly great a large company with a many employees can be compared to a talented owner operator who's company is his baby.
You think you can train anybody, implement and duplicated on a larger scale. Wishful thinking (posturing?) at best.
Good enough is what it is: Good enough.
exceptionally rare that a client would be able to tell the difference.
Ken had Brian Hanna there already keeping things moving in the right direction.A perfect example would be ken Snow's operation: Hagopian. Ken, ( R.I.P.) had a well oiled machine. It's been at least two years since he passed. Are all his people still employed? I havent researched it, but I'm betting yes!
I'm not good at much butt I try not to let that be an obstacle.My specialty and where I truly excel is eating.
Thanks for the vote of confidence Rich !!!Ken had Brian Hanna there already keeping things moving in the right direction.