I'm Todd, the wacky guy in the video lol. I do admit I was getting pretty wacky with this situation at the time I made the video's. Anyhow here is what happened:
I bought a
trinity from John and when I received it at UPS freight it looked like it was in perfect condition. The shrink wrap was intact and it was packed up nice and tight on a pallet. I had a UPS employee help me unpack the machine and load it into my truck.
When.
I got the machine back home and brought it into my living room to take a look and get it fired up I noticed that the handle appeared to have a defect in it. At this point I took the machine out to a empty house job I had to do that evening and put the machine into action. It was a miserable experience. I could not get the machine to get the carpet clean. The wheels fell off repeatedly, the sprayer would not draw chemical. It would not hold onto the pads. My hands were going numb from the vibration. The on/off switch rattled off. Finally I fired up my Blazer GT and finished the job.
The next morning I emailed John pictures of the machine and told him there appears to be a defect in the entire handle assembly. I didn't get an email back from john so I called him on monday morning. John wasn't in at the time and I left him a message. I didn't here back from John for a few days. At that time I was getting pissed.
finally john called back and said that if there is a problem then he wants to see it on video. John said on the phone that if the machine was crooked then he wanted to see it because if he is sending out crooked machines then that means that he is running a crooked business. That what he said. John would not take responsibility for the defect. He blamed it on UPS saying that it was straight when it went out and he had pictures to prove it. The pictures John sent me to "prove it" were not even my machine as you can see in my video's. John gave me every excuse in the book and he would not accept the fact that his machine was twisted.
Finally I emailed John late one night asking him to please take the machine back. I just could not live with that twisted handle. I told him he would have to refurb the machine and sell it at a discount. John finally agreed for me to ship the machine back for a refund. I took the machine apart and cleaned it up real nice, packed it tight and sent it to Kentucky not anticipating any problems. I spent over $160 of my money shipping it back.This is where the fiasco begins. little did I know what John had planned.
John accepted and signed for the machine releasing UPS of all liability. John had the machine in his possession for over 24 hours. John then made an unboxing video after it was already his property at that point. For all i know is that he rolled the box around in his driveway for 20 minutes before he opened it. John opened the box on video and says that i cut the cord of his machine and the handle had a scratch on it. the bell housing had a little kink in it and John said he could not accept the machine in that condition. . John also bent the left handle bar down and created another diversion saying that the machine is not twisted it is BENT "just like he told me" . The handle bar was bent on the wrong side and he still insisted that that was the problem. I don't know how the handle bar got bent but I have pics showing it being straight when it went back to John, He was tampering with the evidence IMO
John sent me some pictures of the new damage that he claims happened from my lousy packing. When I call John and asked what was going on he told me that the machine was already back on the UPS truck headed back to Idaho before I had a chance to do anything. John told UPS that he refused the packed and lied to UPS saying that the package had not been opened. He sent it back to me ''return to sender' so he didn't have to pay shipping. John committed fraud with UPS by saying that he didn't expect this package and that he refused it, not knowing that john had opened the package UPS sent it back to me with out john having to pay shipping.
John knew if I had the machine then he would have the money.
I did try to get my money back from my bank and it was a long dispute but Visa sided with john as he said it was not in the condition it was in when he originally shipped it to me and that it was used. John knew it was used and he still agreed to take the machine back though. It was A lot of lies and diversions. John changed the scope of the story. Now it was not about the cooked twisted handle , now it is about me not packing the machine right . I offered for john to come pick the machine up form my house buy he refused to. He was just giving me a big run around and acting like a broke ass. I personally don't think he has enough money to refund me my money back. that is why he is fighting this with all his lies and diversions.
John said that the pictures I sent him didn't show the wheels on the ground that was his first excuse. Then he says that he checked the photo I sent with photoshop and the machine was square, lol these are just two example of his mentality. I am truly amazed how he has dealt with this situation. I have never seen anything like this before. So now I have the machine in the 2 boxes it went out in and I have been seeking counsel from My attorney on how to deal with this Neanderthal.
I will add more later because there is lots more...
Thanks for reading
http://www.youtube.com/watch?v=YamWMPAvpeA
