WillS
Supportive Member
I'm sure this can go in the crazy category.
This lady booked with us a week ago for just a simple $80 job (our min to come out and service any home). We always do confirmation calls a day or two before and left her a message as she didn't answer. Day of the appointment we arrive between the scheduled appointment time 9am to 10am (arrived approx. 9:15am). We called her 30 minutes before the arrival, no answer, so left a voice mail. We get to the street, there is a gate code required. We always ask when booking the appointment if a gate code is needed, she never provided one. We called again twice, once when sitting at the gate, and 15 minutes later after waiting at the gate, still no answer.
I get a call from her husband at 10:25am saying are you guys coming? We only had his wife's phone number and explained to him we called several times. He says, "oh she was sleeping". We offered to reschedule and he said he needs to find someone today. We already moved onto the next appointment since it was a no call/no show type deal.
His wife than sends us a text message at 11am saying, "So you don't wanna clean my carpets?" I responded with, Of course, we arrived at the scheduled time, waited, blah blah blah." She texts me back and says so no cars came in the gate during the time you waited? I highly doubt that. I told her no, other wise we would have gone in and been knocking on her door. She then tells me, "a real professional company, that would want her business, mind you this is a $80 job, would have waited at least 30 minutes plus to see if a car came through the gate. She then texts and says, you should have parked the truck, walked around to this side gate of the community, and walked 10 houses down and knocked on her door. WTF? I said, I'm sorry, we don't do that, we don't like to leave our trucks sitting on the street un areas we are unfamiliar with. (This was in North Las Vegas, not such a great area in some parts). We usually expect the customer to answer or be able to enter with a gate code. She tells me, "We are not a professional service, because any other service people would have walked to her house." She has now texted me about 20 times with different shit, finally I say, you know, we probably aren't the company for you. She than tells me how she is going to find a real service and then send me pointers on how we should run our business. I'm just waiting for her great review. I'm going to have to restrain myself in the response to her review if she does one.
Psycho. Would you have walked to this customers home?
This lady booked with us a week ago for just a simple $80 job (our min to come out and service any home). We always do confirmation calls a day or two before and left her a message as she didn't answer. Day of the appointment we arrive between the scheduled appointment time 9am to 10am (arrived approx. 9:15am). We called her 30 minutes before the arrival, no answer, so left a voice mail. We get to the street, there is a gate code required. We always ask when booking the appointment if a gate code is needed, she never provided one. We called again twice, once when sitting at the gate, and 15 minutes later after waiting at the gate, still no answer.
I get a call from her husband at 10:25am saying are you guys coming? We only had his wife's phone number and explained to him we called several times. He says, "oh she was sleeping". We offered to reschedule and he said he needs to find someone today. We already moved onto the next appointment since it was a no call/no show type deal.
His wife than sends us a text message at 11am saying, "So you don't wanna clean my carpets?" I responded with, Of course, we arrived at the scheduled time, waited, blah blah blah." She texts me back and says so no cars came in the gate during the time you waited? I highly doubt that. I told her no, other wise we would have gone in and been knocking on her door. She then tells me, "a real professional company, that would want her business, mind you this is a $80 job, would have waited at least 30 minutes plus to see if a car came through the gate. She then texts and says, you should have parked the truck, walked around to this side gate of the community, and walked 10 houses down and knocked on her door. WTF? I said, I'm sorry, we don't do that, we don't like to leave our trucks sitting on the street un areas we are unfamiliar with. (This was in North Las Vegas, not such a great area in some parts). We usually expect the customer to answer or be able to enter with a gate code. She tells me, "We are not a professional service, because any other service people would have walked to her house." She has now texted me about 20 times with different shit, finally I say, you know, we probably aren't the company for you. She than tells me how she is going to find a real service and then send me pointers on how we should run our business. I'm just waiting for her great review. I'm going to have to restrain myself in the response to her review if she does one.
Psycho. Would you have walked to this customers home?
This was our first ever complaint through BBB, I found it interesting they give the consumer "suggested way to settle dispute" and they right a statement. Hers, she wanted an apology. Just to get rid of it so it didn't go on our BBB page, I apologized for any inconvenience (even though it was completely on her) and reminded her of what I said previous, "We probably are not the right company for you, as you agreed. Best of luck!"
