Quality Control Follow Up via email

[Joe Appleby]

Anyone using an email quality control form for your customers' following your service?
If so, is it tied to more marketing? Can I peek at the form?

I've been told Constant Contact and Survey Monkey can be used for this.

 

[greentech]

We follow up with a phone call. I think this is much more personal then an email.

Customers really like it.

 

[Joe Appleby]

We used to call by phone, but we found customers take more liberties with the keyboard.
The online QA is also a tool to respond with more info, blogs, offers, videos, etc...

I'm reaching out for ideas.

 

[caleb211]

We send hand written notes and ask for them to do a survey we email them

 

[Marc Imbesi]

Follow up phone call the day after....(I will sell no other services at this time)

Snailmail Thank You letter sent 3 days after....(I will include a other services offered flyer with this)

Postcards and/or emails throughout the 3-18 period reminding them time to clean again and mention/discounting other services...

I would try to keep it more personal right after the job is completed and use email as a way to maintain communication...

...the point being, is I soft sell...I value the relationship more than the $$...the $$ will flow from repeat and referrals...dont piss anyone off by being pushy...just my 2 cents...but what do I know?...Im rebuilding yet again....