I need to vent.
I just got off the phone with Lee Pemberton. Lee is an incredible man who has a passion for this industry like almost no other. (he'll be contributing some new articles to our Main Page here soon) Like Lee, I too have a the passion and a reputation as well.
A reputation that I've always told it like it is, despite the influence of advertising dollars.
In the case of Mytee I've taken a step back and tainted my reputation to a degree. I should have been more vocal about the quality control issues that they suffer from. John has been pretty good about making things right for board members over the years so I've kept my mouth shut out of respect for what he did in regards of the
Glide lawsuit and how he has generously helped out cleaners in need here.
But I just can't take it anymore.
Mytee's lack of research and development has frustrated me to no end.
Examples of my personal Mytee experiences.
The Bentley wand jet manifold. No amount of tweaking will fix that wand's spray issue. THE HEAD HAS TO BE REDESIGNED. John wont do it until he has used up all the existing heads. Bad or no RnD lead to this misfortune. On his last attempt to use a single bar manifold it was so bad that in two feet of use I told him to scrap the idea when he asked for my opinion. Which he ignored. They will either be returned or wont sell. Why Larry Cobb has one on his showroom floor is beyond me because even he admitted it sucked. I gave mine to Stockwell.
The rolling electric sprayers. I went through four of them before giving up. The forth one was not shipped out until Mytee could perform rigorous testing to make sure everything was AOK. It finally arrived and on the first job the pressure hose that had no hose clamp shot off the barred fitting and soaked down a lawyers office I was cleaning. Rust, crappy switches and weak pumps were the death of this model.
Inline lint filters. The three I had caved in with use. The heat and suck of the Judson was said to be the cause. yeah. right. Did the issue ever get fixed? I don't know I got tired of waiting and went to another brand.
Cuff Lynxs. No RnD was ever done, if so they would have known the two rubber O rings would have fallen off before the cuffs ever made it into the very first house. The new versions lose the molded in O ring within a few months and crack on the seems. They were in such a rush to deal with Bristor dumping them they never took to time to let real cleaners test them. I'm sure some light use cuffs are still in use.
Reports from the two ETM owners I know of serious plumbing problems. The voice their frustration to me but wont say shit on the boards because they got a good deal.
Their glides were so misshapen and poor fitting I have to assume they never had the wand they were designed for in hand but rather tried to mimic Lisa's glides. Incredibly bad. but hey, they were half the price of Greenglides so who cares, right?
Those are just
my experiences, talking to others about portables and other tools all leads to the core problem at the Mytee Company. No real research, no time allowed for development and nobody who has a clue that works on the production line inspecting for quality control.
John and I talked many times about the event in Vegas. I talked to all the companies and stressed that they bring their best game. Pimp out the units, make them high flow and be ready to dance. They had months to prepare the units and make sure all was right. And in typical Mytee fashion they show up with not one, but two god damn machines that wont spin on thick pile, that over spray like a Saint Bernard with rabies and developed serious cracks after a few hours of use. FACT.
My faith in Mytee's ability to finally bring a well built machine to the industry (don't forget the
RX20 knock off failure) was shattered. even though John promised the he learned his lesson about rush new ideas to market and the Trex would be different.
How is it even possible that they never went over those two units to make sure all was right?
How is it possible that clown Deron never figured out the torque issue? This Board brought the problem to light fixed the torque issue with no thank you from Mtyee what so ever.
So excuse ME Larry Cobb if I am putting a damper on your future sales of the Trex to this crowd.
Tell me I'm wrong to be so hesitant based on
my personal experience.
Go ahead.