Here is wording based on what our warranty forms say -
Heading with the company name, phone number and logo
"Maxim Advanced Carpet & Fabric Protector
Limited One Year Warranty
If you have your carpet professionally cleaned and protected with Maxim Advanced by _Company Name____________
we warrant that from one year from the date of protector application, if the treated carpet becomes stained from water-based or oil-based stains occuring during NORMAL HOUSEHELOD USE, and these stains cn not be removed by using the following "Stain Removal Procedures," then COMPANY NAME will return and attempt to remove the stains. If the stains can not be removed we will refund the amount you paid for the Maxim Advanced Protector. Once you have recieved reimbursement, the warranty is nul and void."
STAIN REMOVAL PROCEDURES - We leave them a bottle of Home Pro Spotter with our name and phone number
Customer information section - includes their name, address, phone number, date protector was applied, which rooms applied to, any pre-existing stains or damages, their signature and the technicians signature.
Exclusions
1. Normal accumulation of soil from everyday use.
2. Carpet in rental or commercial properties.
3. Stains or color loss caused by bleach, corrosives, acne medicines, dyes, abuse, vandalism or disasters such as fires, floods or other acts of nature.
4. Pet urine or other stains of a repetitive nature.
Tracking this from many companies around the country that use this system, over a years time the average call backs is about 3% with no one reporting higher than 5% call backs.
Scott Warrington
P.S. Steve Toburen reminded me to include a P.S. We sell a Protector marketing kit that includes scripts for marketing, product information for the tech and the customer on DVD and video, treated and untreated carpet samples for demonstrations, warranty forms, salse brochures and so forth. A couple of extra sales would pay for the amrketing kit.
