He/she looks confused on several levels.
Mike:
Thanks for writing back. Got the invoice and glad to pay it. I agree in the future we should have a look together before assigning a price. Especially when the owner's are so cost conscious and apply pressure to keep the cost down. Always best to have a contract and clear understanding before performing work.
Nevertheless, we still have an issue with the owner's satisfaction here. I came back in the afternoon after you left and found the owner, Jim, in the shower area doing an inspection. He had his hands on the tile and felt residue on two sides, while the back was clean. It seems to me that a wipe down would be in order. Just enough to make Jim happy......
Also, there were several places where cracks in the grout still showed. I'm hoping that it would be easy to touch those up and that you can come by next week as you suggested. I'll put tape in the spots I see. Again, I'm assuming the grout is an easy fix to make cracks disappear to the eye, not a dig out and replace. The photo of grout cracks I'm sending is at the joint in the doorway above head level looking up.
Shower restoration gets the least respect from clients of all services.
"Just give it a quick once over" in reality is an all day regrout.
None of these clients can even get simple soap scum off, but then roll their eyes on the price.
We do some, but you were put in a tough spot. Definitely give your prescription to him next time. Take it or leave it.
That is funny. 19 years of fuzzy tiles and he is feeling for residue.
Sent from my SM-G900V using Tapatalk
Recently retired or otherwise semi-impotent men.Just looking at the photo makes me angry! I know this type too well. Who does that?