rhino1
Member
A Chem-Who customer called and wanted some info based on an ad we run. In the ad it says we get carpets dry in about 2 hours. She was pretty aggressive and the first thing she asked was do we clean carpets like CD or do we get them wet?
I replied that we do offer LMC, but we do not use or recommend it for residential carpets. We DO use truckmount "steam cleaning" but we are able to get the carpets dry in about 2 hours. I was real careful not to say anything negative about CD.
She then "asked" (still aggressive) was it the equipment or the chemicals we use that enables us to get the carpets dry? I told her that it was a combination of specialized equipment and cleaning solutions, as well as methods. She then demanded to know what EXACT kind of equipment and cleaning chemicals we use. I told her that I could not go into it over the phone but would be happy to show her. She says "Well WHY NOT?"
I told her that our competitors keep calling us to find out how we are able to do what we do and that it is a company secret, between us and our customers.
Her demeanor changed instantly and she scheduled an appointment. But the whole thing has left me with a funny feeling, do you think this is just somebody who was brainwashed by lies about HWE, or am I being set up for something?
I plan on going in there armed to the teeth with cornerguards, booties, and air movers, as well as my 14" Greenhorn and 2.5" hose.
Am I just being paranoid or should I be looking for a hidden camera?
I replied that we do offer LMC, but we do not use or recommend it for residential carpets. We DO use truckmount "steam cleaning" but we are able to get the carpets dry in about 2 hours. I was real careful not to say anything negative about CD.
She then "asked" (still aggressive) was it the equipment or the chemicals we use that enables us to get the carpets dry? I told her that it was a combination of specialized equipment and cleaning solutions, as well as methods. She then demanded to know what EXACT kind of equipment and cleaning chemicals we use. I told her that I could not go into it over the phone but would be happy to show her. She says "Well WHY NOT?"
I told her that our competitors keep calling us to find out how we are able to do what we do and that it is a company secret, between us and our customers.
Her demeanor changed instantly and she scheduled an appointment. But the whole thing has left me with a funny feeling, do you think this is just somebody who was brainwashed by lies about HWE, or am I being set up for something?
I plan on going in there armed to the teeth with cornerguards, booties, and air movers, as well as my 14" Greenhorn and 2.5" hose.
Am I just being paranoid or should I be looking for a hidden camera?