These are my thoughts..
I had another great conversation with Mike Vernon yesterday.. Talk about motivating a guy.
One of the topics was growth.. how big? how small?
We both agreed it was nothing more than a personal relationship (the owner).. with his customers.
I dont think this would happen.. from my interviewing skills with an employee.
I'd cover this.
"you in any way shape or form.. sabbotage my company ( which is my birth name after all).. my reputation, my customer base.. and I'll f....ng ruin you. (and one family member to boot)
I dont know of anyone better to work for than my dad or myself. We'll go overboard.
But I do tell my buds from time to time.. You can have anything I have.. just name it. I dont care what it is. But don't cheat me or screw me over. If you ever screw me " my dick is bigger than yours''..
sorry to post it that way.. but thats how i say it. Straight up.
You should have a relationship with the customer. And in the conversation that you should have with each and every one.. both pre and post job.. .. tell them for any reason.. if quality isn't up to par.. to call you personally right then and there..... 24/7/365.. i dont give a damn if I"m sitting down at the T'giving dinner table or opening up Xmas presents. CALL ME!..
Let me know... and i'll personally address the issue right then with the tech.. and that will be the end of it. He wont get a second chance to do it. He'll know.. or be gone.
And in your example.. if that tech sabotaged your reputation.. they would have called under my theory. This couped with a little intimidation in hiring (in a good way.. LOL) .. written systems and procedures. non compete clauses.. a good interviewing skill, great work environments.. good pay, benefits.. and being a great friend and boss.. .. you'll be covered.
Its on you.. the owner.. to prevent this.
I personally put my name on my jobs.. literally,, and lord help the SOB that puts the nails to me. Ever seen a guy try to walk with an
RX20 stuck up his ass? lol
Now the thought of that is funny.