I will gladly do business with Rotovac again.
Several months ago I decided to go ahead and purchase a CFX, plus Docking Station & the 360i.
Two years ago I was fairly impressed when I first seen these at Connections, minus the Docking Station, and had lengthy discussions with Cliff Monson about them.
Anyhow, after contacting Rotovac I got onto Chuck Monson, explained what had transpired and got the gear out here.
Some boxes and equipment had been damaged in transit, plus the stupid air freight company dropped the gear off 1,200 miles away from me.
When they were contacted in the U.S., I was told to just drop down and get it, they, not realising just how far away I live.
This cost me about $300.00 for extra freight.
Rotovac picked up the tab, also sent out new parts extremely quick.
This all happened just prior to me going back over this year to Connections.
When I told them about another problem, (burst hoses due to liquid in the lines at 50,000 feet), they had these hoses waiting for me at Connections as agreed between them & me.
I also wanted one of their new "Steam Chamber Upholstery Tools", which they sent to me as soon as I was back in Oz.
All in all, I can't fault their service nor their back-up for parts that I have needed.
Can't recall ever speaking with Nick.
That has been a moment with me, and my moments of experience with Rotovac.
Ooroo,
:roll:
PS ::: Do I understand you correctly, I know how funny you Yanks speak, but did it really take you FIVE Rotovac machines to find out (in your opinion) that they are no good ??
That's weird in my opinion, but to each their own. shiteatinggrin
Several months ago I decided to go ahead and purchase a CFX, plus Docking Station & the 360i.
Two years ago I was fairly impressed when I first seen these at Connections, minus the Docking Station, and had lengthy discussions with Cliff Monson about them.
Anyhow, after contacting Rotovac I got onto Chuck Monson, explained what had transpired and got the gear out here.
Some boxes and equipment had been damaged in transit, plus the stupid air freight company dropped the gear off 1,200 miles away from me.
When they were contacted in the U.S., I was told to just drop down and get it, they, not realising just how far away I live.
This cost me about $300.00 for extra freight.
Rotovac picked up the tab, also sent out new parts extremely quick.
This all happened just prior to me going back over this year to Connections.
When I told them about another problem, (burst hoses due to liquid in the lines at 50,000 feet), they had these hoses waiting for me at Connections as agreed between them & me.
I also wanted one of their new "Steam Chamber Upholstery Tools", which they sent to me as soon as I was back in Oz.
All in all, I can't fault their service nor their back-up for parts that I have needed.
Can't recall ever speaking with Nick.
That has been a moment with me, and my moments of experience with Rotovac.
Ooroo,
:roll:
PS ::: Do I understand you correctly, I know how funny you Yanks speak, but did it really take you FIVE Rotovac machines to find out (in your opinion) that they are no good ??
That's weird in my opinion, but to each their own. shiteatinggrin