The way I see it there are 6 things that need to happen automatically so as to reduce your over all required involvment. I understand, that in no circumstance will any one ever be completely hands off... Unless, of course they sell thier business to another party. You still have responsibilities... However, getting these things systemized & delegated to the point that they are "automatic" will make life easier for you & your staff... That said you can stay as hands on as you'd like but it helps to include other people in the process.
I'm sure I'm missing something so feel free to add to the list... Also, these are probably over simplified & some of them overlap... but it can make the goal seem more easily attainable.
The 6 things:
1) Customer Service: Every thing from answering the phone when a customer (or potential customer) calls to re-servicing Mrs. Piffleton's traffic lane if it didn't turn out perfect. This includeds quality control & invoicing.
2) Production: The work still has to get done. This includes training people to do the job properly (& efficiently).
3)Marketing & Sales: Some one needs to be producing a steady stream of new customers. Even in the "busy season"....
4) Accounting & Budgeting: Someone needs to be keeping an eye on expenses & setting a budget for each thing that gets done within the company.
5)Oversight: Some one needs to hold the subordinate team members feet to the fire & ensure that they are executing their mission in accordance with the procedures you have provided them. This position probably does the interveiwing along with the senior person in the position related to what the person is being hired for.
6)Strategic Planning: This includes generating business plans & setting targets for future growth. As such, you will need to know the status of all the above positions & hopefully you'll include all (or at least the senior) people involved in the other areas... You never know they may have some great ideas for you or be able to point out flaws in your logic as well as give you the status report needed to plan effectively.
I'm sure I'm missing something so feel free to add to the list... Also, these are probably over simplified & some of them overlap... but it can make the goal seem more easily attainable.
The 6 things:
1) Customer Service: Every thing from answering the phone when a customer (or potential customer) calls to re-servicing Mrs. Piffleton's traffic lane if it didn't turn out perfect. This includeds quality control & invoicing.
2) Production: The work still has to get done. This includes training people to do the job properly (& efficiently).
3)Marketing & Sales: Some one needs to be producing a steady stream of new customers. Even in the "busy season"....
4) Accounting & Budgeting: Someone needs to be keeping an eye on expenses & setting a budget for each thing that gets done within the company.
5)Oversight: Some one needs to hold the subordinate team members feet to the fire & ensure that they are executing their mission in accordance with the procedures you have provided them. This position probably does the interveiwing along with the senior person in the position related to what the person is being hired for.
6)Strategic Planning: This includes generating business plans & setting targets for future growth. As such, you will need to know the status of all the above positions & hopefully you'll include all (or at least the senior) people involved in the other areas... You never know they may have some great ideas for you or be able to point out flaws in your logic as well as give you the status report needed to plan effectively.
