Well like I have said before I worked for S.S for 4 years give or take a month. So I am going to tell you as much as possible from the inside. The cleaning solution Steemer uses (CANT REMEMBER THE NAME) Is a powdered detergent that is premixed in a large mixing container ph is 9.5 cleans good leaves little residue IF And ONLY IF the tech watches the flow I kept mine set at 5 ppm and does good dry strokes. If pre-spray is needed they have 2 kinds residential and commercial res has a ph of If I rember properly 10.5 you spray it down and are To LET DWELL FOR 10-15 MIN well I can tell you with the pace we were supposed to keep that did not happen max dwell time was 2-3 min. Spotting agents citrus solvent no explanation needed (I hope) project (protein spots blood,piss,vomit etc....) stantan (wine,juice, coffee etc....) spotter and anti foam (should be used after any of the spotting agents helps any residue rinse away). oops the commercial pre-spray had a ph of 13 heavy shit. Now I have read that steemer was a bate and switcher not true if you called and ask to have 3 rooms cleaned for 99.00 special thats what you would get including any furniture with in reason (big screen TVs hell no ) no extra charge for pre-spray if needed or any spotting agents. For Mikey grooming HELL YES we carried 2 different rakes the grandy groomer great for shake or cut loop pile (called cut Berber most of the time) and the green rake great for everything else (plus could be sold for 25.00 ) Selling there are high pressure sales used in every industry and company so next time you go into a job and you see a steemer mat at the front door (29.95 pls tax) a bottler of steemer spotter (15.95 pl tax) and them complaining about the contract they bought from steemer (169 for 2 rooms plus one free application of super shield+ 3 more cleanings )ask your self did you client not know when to say no or even better start recommending some of your products if they say yes to every damn one the client is the issue not the company. Now don't get me wrong there are things that Steemer does that piss people off but at the end of the day I was thought that we should show kindness to all the other cleaners out there they are just trying to make a living and feed there family's like every one else. If there are any other questions about products that I may have forgot to explain let me know.