Brian H
Member
We had a customer call up to have us clean some newly installed cotton velvet wall panels that had soil and fingerprint marks on them. We used a low moisture tool on them and lightly cleaned and regroomed them. Our technician did a terrible job and left the panels streaky and blotchy. That's simple enough to correct, but we also were accused of creating holes in the fabric because we were too "aggressive" in the cleaning. The holes just happen to coincide with where a needle gun was used to insert needle nails. (I am not sure I have ever heard of a needle nail).
The installer claims that he didn't damage the fabric by nailing through it, as he does this all the time. He said that since the holes didn't really show, then they didn't exist. The claim is that we did it using an aggressive back and forth motion and it made the tiny hole visible. I went back and rewet and regroomed the fabric and worked the areas around the nail holes and it looks significantly better. There are still a few holes that kind of show, though I am not too worried as we have some before pictures that do show some nail holes if you know where to look. Also I have a piece of the fabric and every time I put a needle through it I take a tiny piece of the fabric with it.
The question I have, has anyone had experience nailing cotton velvet and the issues that might arise from it? I think the installer was wrong in nailing though the fabric.
The pictures below were taken before I did a lot of work on them. A couple of the pictures look bleached but that's just areas I had started working on and must have been the lighting.
The installer claims that he didn't damage the fabric by nailing through it, as he does this all the time. He said that since the holes didn't really show, then they didn't exist. The claim is that we did it using an aggressive back and forth motion and it made the tiny hole visible. I went back and rewet and regroomed the fabric and worked the areas around the nail holes and it looks significantly better. There are still a few holes that kind of show, though I am not too worried as we have some before pictures that do show some nail holes if you know where to look. Also I have a piece of the fabric and every time I put a needle through it I take a tiny piece of the fabric with it.
The question I have, has anyone had experience nailing cotton velvet and the issues that might arise from it? I think the installer was wrong in nailing though the fabric.
The pictures below were taken before I did a lot of work on them. A couple of the pictures look bleached but that's just areas I had started working on and must have been the lighting.