I agree. I have no clue why Butler hasn't sent Mark a lender until this problem has been fixed. I understand that Mark has money tied up in this exact once with the wrap, the pimpin rims, etc, so I know this exact one needs to be fixed. I just think Butler shouldn't have been hiding behind their office phone. After all the business mark has brought in for them from other carpet cleaners and especially himself...I'm really disappointed in not seeing Butler taking more action in this. Even if they can't say anything to GM...At least give him a lender unit so he can get to work. I know they've got one. They love to brag about how many units they have just sitting on their lot with their droyd picturesright
but they haven't been able to resolve the problem after three attempts and over 6 months of losing money
Falls back on Butler now as I see it
Get Mark going and they can deal with GM
..L.T.A.
nah
Mark didn't buy a van and send it to Butler
Butler bought the van , installed their TM/did their mods and sold a "packaged product" to Mark.
disclaimers about who handles warranty issues on which parts of the "package" become irrelevant when GM can't/won't fix the problem .
goes right to what I said a month ago....Butler ultimately holds the bag on this .
THEY bought a bad van GM can't/won't fix .
THEY sold it to Mark
THEY'RE ultimately responsible
..L.T.A
Loose flex plate bolts...possibly cracked ......
agree...he is exhausting way to much time and energy on this.......I would have it dropped off at Butlers front door step......and refuse to make another payment until it was 100% right....
Saiger" data-source="post: 4559938" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">I was thinking driving there and see if it makes it. But again more time and effort loss on your part.It's being considered....but also, if it is fixable, finding a more local dealership with some mechanics that want to work or figure it out is what I have been searching for...
Problem is also the Regional Rep isn't jumping to get it fixed....so I might have to go to a different region....thinking Massachusetts might be far enough.....
Saiger" data-source="post: 4559938" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">It's being considered....but also, if it is fixable, finding a more local dealership with some mechanics that want to work or figure it out is what I have been searching for...
Problem is also the Regional Rep isn't jumping to get it fixed....so I might have to go to a different region....thinking Massachusetts might be far enough.....
He already had the flex plate replaced.
jus because a new flex plate was installed doesn't mean that one of the five boltholes in the crankshaft is not stripped...something that could easily be over looked....
How did this thread become all about Mark's Butler? I want to hear more about Mikey's problems.
All of us need to get on Butler Systems FB page and let them know the world is watching.
Ouch. Go reading! It still doesn’t look good on Butler to sell a new faulty vehicle and leave the customer to deal with it. At some point you need to cut your losses and step up and take care of your customer. But I guess everyone is protected from being responsible due to fine print.Well.... I read the warranty book so I'll pass
https://www.butlersystem.com/tl_fil...0_year_warranty/butler_warranty_book_1017.pdf
13. NEW VEHICLES: The Butler Corporation is not a vehicle manufacturer’s “franchised dealership.” The Butler Corporation honors its own warranties as outlined in this Warranty Booklet. These warranties are not extended, or intended or implied for use on any part and/or labor cost related to the vehicle. The vehicle warranty fulfillment is the responsibility, solely, of the vehicle manufacturer and/or the “franchised dealership,” whether you have arranged for a new vehicle from our stock of “franchised dealership” vehicles or have supplied your own vehicle. The new vehicle warranty and the vehicle owner’s manual provided by the vehicle’s manufacturer contain specific information regarding your vehicle’s warranty coverage. We recommend that you familiarize yourself with its contents.
It sucks and I'm sure that many think Butler should step in because it is Mark and it appears they left a guy out in the cold that has done a lot for them but in the end it is a GM warranty issue. They may very well be using leverage they have, if any, as a fleet purchaser to get Mark better help. IDK.
Ouch. Go reading! It still doesn’t look good on Butler to sell a new faulty vehicle and leave the customer to deal with it. At some point you need to cut your losses and step up and take care of your customer. But I guess everyone is protected from being responsible due to fine print.
So Butler is totally innocent in Mark’s troubles? I see it as a system wide failure on GM, the local dealer, and Butler.There would not be a customer left high and dry if it weren't for some asshattery on GM's part.
It isn't really fine print on butler's part either. Why would they duplicate the manufacturer's warranty? The guys that have the tools, systems, locations, and knowledge in place to get problems taken care of efficiently.
whether you have arranged for a new vehicle from our stock of “franchised dealership” vehicles or have supplied your own vehicle.
I guess we’ll agree to disagree. I know if I bought a CDS , SS1200, XDrive, or Butler and the auto manufacture didn’t address the issue after 6 months of payments, I would be livid and be demanding the people that sold me the unit fix it and drop the issue in their lap.How are they anything but innocent? They don't design or manufacture GM drivelines and to my knowledge don't touch the transmission when putting one together. Getting the truck from Butler is an option. One that doesn't change their very plain language warranty that says if your GM vehicle is fd up GMs warranty will fix it. Which is exactly what GMs warranty states.
and that is how it should work. The failure here is with GMs warranty service.
Drive it till she blows.
But from what we’ve read, all Butler has done was just make a phone call. Sometimes you need to do more than the fine print shows to show outstanding customer service. GM is definitely the one to blame, but Butler knew this and should have an alternative to GM’s shady business practices after their actions in the pastHow are they anything but innocent? They don't design or manufacture GM drivelines and to my knowledge don't touch the transmission when putting one together. Getting the truck from Butler is an option that simplifies the transaction. One that doesn't change their very plain language warranty that says if your GM vehicle is fd up GMs warranty will fix it. Which is exactly what GMs warranty states.
and that is how it should work. The failure here is with GMs warranty service.
But from what we’ve read, all Butler has done was just make a phone call. Sometimes you need to do more than the fine print shows to show outstanding customer service. GM is definitely the one to blame, but Butler knew this and should have an alternative to GM’s shady business practices after their actions in the past
Shady practices, in how famous they’ve been on the news media ever since the government bought them out. And their massive recalls that were ignored.Again, other than you feel it would show great customer service, why should Butler take a loss on this? It is unreasonable to think they would. There is a b2b warranty in place on this vehicle provided by GM. GM provides for additional recourse*** and there may be state laws like lemon that come into play. None of which have anything to do Butler other than Mark chose to purchase the vehicle through them for convenience. The plain language warranty agreement that Mark entered into states who handles what very clearly.
Where is the "fine print"? I was actually shocked at how short and easy to read the warranty is:
https://www.butlersystem.com/tl_fil...0_year_warranty/butler_warranty_book_1017.pdf
What is GMs shady business practice here? I just see incompetence but I haven't been following closely.
**you may actually have certain obligations here