How many of you have worked for a franchise like Stanley or Coit?
Do you remember at the end of the day when all the trucks came rolling in, there were always those braggarts who would high five one another and celebrate with their " Yeah man, $800 in one hour dude" or "I got them to do the whole house on a one room ticket, $500 and I had five more after that!"
while this whole thread sort of feels like that, I don't think this was Meg's intention.
Nor do I think she really needed advice on how to handle the dead beat. She's a tiger who knows exactly were to eviscerate weak prey.
Meg is a very smart woman who took over the office of an average carpet cleaning company and turned it into the top company in town with her feminine touch. Granted it's a 1.5 truck company, but in most towns in America, that's all the market will bear at their rates. If she wants to grow to 3 or more trucks she'll have to lower prices and advertise much more to keep the crew busy all year. (Same situation we are in in SCruz)
So what was Meg's real intent here in this thread? I think she's using our comments to leverage John into slowing down a bit and providing more value. I am willing to bet she hears complaints of how fast the crews went for the amount of money spent quite frequently.
It must be embarrassing for her to admit that her crews do not prevacuum when she's hob-nobbing at these weekly SFS and
Jon Don events that she goes to, what seems like each month.
Can you imagine the look Pemberton would give you at one of his high end fabric seminars if you admitted that fiber faux pas??
my suggestion is this winter when things slow down, get John a Shark Clear Cup swivle vacuum. Start with this one
https://www.amazon.com/SharkNinja-N...478187975&sr=8-6&keywords=shark+swivel+vacuum
It doesn't have the lame feature of running the hose through the D shaped handle so VACUUMING UPHOLSTERY is easy.
Keep on telling your clients to do the vacuuming but for a full month vacuum after them. If they ask why just be honest and tell them you are thinking of adding this step to your process and see what their reaction is. most if not all will be thrilled. Guaranteed.
If it's a piss job use their vacuum (explain why with out embarrassing them) or go around the puddles if possible.
Do two or three slow passes on entry areas , in front of the TV sofa, where the pets sleep and all pivot areas through out the home.
Whats in the dirt cup will shock you.
Ask home owners how they vacuum their staircases. With the Shark and it's 10" head you'll be able to run it side to side on most steps and in most cases that carpet will be seeing a brush roll for the first time in it's life. Use an attachment for crevices and the brush tool on the bull nose.
If it's real bad tell the home owner that you are concerned about their vacuum and ask to inspect it. You'll find clogged hoses, stretched out or missing belts, bags that weigh 50 pounds that can't fit one more pop corn kernel, worn to the nub brush rolls and the best, those stupid robot "vacuums" being used as the main vacuum.
Learn to work on vacuums and more importantly learn how to suggest the best model/brand when that ask for suggestions.
The concern you show will blow them away and will be the topic of discussion the next time the ladies get together at the golf or tennis club. Ask me how I know this.
If John does not see the value in adding pre vacuuming to your procedures after a month, then I'll question his morality. Seriously.
Use that Shark until it dies, go through another so you can study more on where dry soils really collect in a home then graduate to a good bagged vacuum and that Hoover Power Port that I linked to earlier for edges and upholstery. Royals and Kirby's are better than Sanitaires only in that the belts last way longer.
drop the mic.
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