@TomKing. It's nothing I would have no problem saying to their general manager. I've spent time in the hospitality business. The service on Wed. and Thursday night was slow for a bar that had empty seats. No way that should have happened. And
we waited for an hour and a half before the waitress asked us if we were ready to order breakfast. After we had to chase someone else down to refill our coffee during that time. These were services we had to pay for!!! Not included in our stay. Lunch on Thursday was a train wreck. You could see the panic on the staffs face. The fact that even with a limited menu they still had trouble getting everyone serviced in time for the afternoon sessions. And this was with warning that we would all be eating there and Mike asking them to make sure they were ready for us.
I'm glad they helped MikeFest, but we also helped them. So it goes both ways. Did you see or hear of any MFers being demanding to the staff with the idea that we did them a favor and the hotel owes us so we would consider going back there? That sounds kind of ridiculous when framed that way doesn't it?
And while Mike was able to secure a room for our sessions at no charge, I don't think that is a good reason to overlook bad service and downright rude staff. One waitress literally rolled her eyes at us (mike was there) when we told her we were ready to order an hour and a half ago when we first sat down. Like it was our fault! Mike may have gotten a free room for our sessions, but everyone else had to pay for their room to stay. And we were paying customers for meals and at the bar. The level of unprofessional-ism from some of the service staff was not acceptable for paying patrons, no matter what deal the hotel cut with Mike.
Remodeling is one thing. Disgruntled employees that provide poor customer service and also "vent" to their customers how unhappy and unprepared they were for us to be there is another. I don't care how bad your work day is going, you don't complain about it to your customers. I doubt that would be acceptable for any of our employees to do.
My packages couldn't be found anywhere. Every time I asked about it, all they did was look and tell me they "didn't have them in the back". Someone was supposed to check elsewhere and promised to call me and let me know either way if they found it. Call never happened. They never asked for a tracking number or offered to see when it arrived, who received they day it arrived it or tried to offer any help.
I'm really glad you didn't have the experience that I and some others did. I hope it was limited to just a few of us.