gimmeagig
Member
I cleaned a couple of chairs the other day. The customer said they were pretty expensive. They had some bad stains on the seat and where the customer had tried to remove the stain there was a big ring. That should have told me something but unfortunately it didn't. There were no tags underneath the chairs to help me identify the fiber. It was a light beige with dark brown stripes. I wanted to be safe and not mess up so I used a fine fabric pre-spray and followed that with a wool approved low PH rinse. But as I started cleaning I could already tell that something wasn't right. After pre spraying I wiped the stained areas and there was much more on my rag than just the stain and by the time I was done extracting the fabric seemed darker that it should have been. I had the feeling that even when dry it would not be the color that it used to be. And I was right. I haven't seen the chairs yet but my customer is not happy. saying they are blotchy and brownish red now. OOOPs!
I did tell the customer beforehand that since I could not identify the fiber I would use the most gentle product on my truck and that I could not guarantee a good result.
She told me to go ahead because they were already very stained anyway , but I have a feeling what I did made it a whole lot worse. And now I suppose I own the stain. The fabric must have been all natural, maybe even some silk. The dark stripes might have bled into the beige and the beige might have browned out.
I don't know. I have not encountered anything like this before.
I feel really bad about this and if at all possible I want to find a way to undo the damage.
But before I go over there I wanted to check with you guys to find out if there is anything that could be done at this point?
I did tell the customer beforehand that since I could not identify the fiber I would use the most gentle product on my truck and that I could not guarantee a good result.
She told me to go ahead because they were already very stained anyway , but I have a feeling what I did made it a whole lot worse. And now I suppose I own the stain. The fabric must have been all natural, maybe even some silk. The dark stripes might have bled into the beige and the beige might have browned out.
I don't know. I have not encountered anything like this before.
I feel really bad about this and if at all possible I want to find a way to undo the damage.
But before I go over there I wanted to check with you guys to find out if there is anything that could be done at this point?