I located some ParFlex hose at an Aramsco store on 8/25. (It hasn't been easy to find.) I explained to the store why I wanted ParFlex and not steel-braided hose. They shipped steel-braided hose. I called the store and was told the Parflex would be shipped but they needed to charge my card again and send a return label and my card would be credited upon receipt of the returned hose. Took over six weeks and multiple calls to get the return label. I shipped the hose to Aramsco on 9/21, expecting my card to be credited upon receipt, as I had been told. Didn't happen. Many calls were answered with "Been super-busy, don't know how to do it, not authorized to do it, lost your card number, I'll call accounting, etc." Finally received a Credit Memo for store credit dated 11/09/21. Phoned the accountant listed on the memo and told her I didn't want store credit, I wanted my card credited, as I was told at the end of August. She told me she would need to call headquarters for authorization. The person authorized to credit my card was out for a few days. Called her back last week and was told the credit would appear on my card within a few minutes. That didn't happen. Called her again today and was told there was a restriction on my card that wouldn't allow a credit. (Sure.) She asked if a check could be sent from New Jersey, should arrive next week. I don't believe them. Asked her to overnight it. It's the least they can do after using my money for over three months.
It's only $189.51. The small amount being a further indication of trouble. For an issue that was THEIR ERROR!
I'll keep y'all posted of any development.
It's only $189.51. The small amount being a further indication of trouble. For an issue that was THEIR ERROR!
I'll keep y'all posted of any development.
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