Interview with Howard Partridge 1/8/2014

[Mikey P]

Weekly emails from your carpet cleaner?

I can't imagine that going over well. I would assume 90% of your clients would block you.

 

[Mikey P]

I hope I'm doing this right. I'm replying to each one of these posts, but I'm not sure which is a thread and which is a post. Plus, this takes a LOT of TIME! Can you pay me according to the number of minutes I spend replying to all of this? (JK)

Okay, it's VERY SIMPLE... For the LIFE of me, I don't know WHY people can't get this...

1. Position yourself so you can CHARGE MORE
2. Market to your client base ALL the time: Monthly by mail, weekly by e-mail and touch them on SM. Educate them and offer a referral reward when they refer you.
3. Build a network of referral sources. Why is that so hard???

Why would you do ANYTHING other than these 3 things until you've mastered them? I don't get it.

The only reasons I can think of... you aren't that good and people don't want you back, you aren't referable, you don't know how to do this stuff. You don't have a big enough WANT TO to make you go out and do it.

Sorry, I'm being so direct, but I'm getting old. George is right. I don't have rims or a sports car, but I can buy any car I want (my friends call my Lexus SUV a grocery grabber) and I'm more focused on changing lives and building my dream house on the beach.

I like the surliness in this post. Mr Partridge will make a great MB'r.

 

[Mikey P]

Thanks. If you come on the tour of my company at our upcoming conference Feb 6-8, you'll see the collection in my office.

How far are you from Ft Worth? I need to go visit my dad.

 

[Desk Jockey]

[h=1]The driving distance from Fort Worth, Texas to Sugar Land, Texas is 270 miles[/h]

 

[Mikey P]

Yikes...

That would be like the Flintstones back ground for 5 hours..

 

[Desk Jockey]

Take Lockhart with you, he can entertain you along the way.

 

[Doug D]

I would say this about Howard. He is the real deal! Because of the systems, coaching, and conferences, my business doubled in the first year! I would have done more but I did as Howard says the killer of most small businesses, is that dreaded FTI (failure to implement)! My business has improved more again this year and over the last year and a half of being in Howard's Inner Circle, my business has grown.

I have been to several of the conferences of Howards and the quality of the speakers at his conference is First Class! I have heard Michael Gerber, Rudy, Tom Ziglar, David Phelps, David Frey, Bill McBean, Wes Cantrell, plus others such as John Browning, Rick Jones, and Jim Bardwell. I am also going to get to see John Maxwell and Joseph Michelli at future conferences. At the conferences too, you also have friends you get to know and be able to bounce ideas off of them as well. I learn more and more about being in business talking to other Inner Circle members as well. One idea from one of them, helped me get more out of my upsells.

I thank Howard and his staff for all that they have done for me to help me build my business. I would say that if you would go to one of Howard's conference, and you don't get the value out of that conference, then you really have lost out.

What Howard didn't say about testimonies, is if you want to hear more, then go to www.howardpartridge.com and click on the testimonies page. You can read more about how the systems have helped hundreds of others in their businesses.

Zig Ziglar said, "You can have everything in life you want, if you will just help enough other people get what it is that they want". Howard is on that way!

 

[Desk Jockey]

Congrats Doug!

Your Cowboys still suck though!

 

[Doug D]

yea butt I am still a Jayhawks fan!!! I did see Ivan Turner in Dallas a few months ago at Howard's conference, and he gives me a Mizzou Tigers Football shirt!!!! I wear it under the championship shirt I got from you!!!

 

[brian_jespersen]

Lesson to be learned...I remember Billy Sample working as a tech is his business until he lost everything in the big D. Only because he is a survivor he scratched his way to the top again with Howard's help. He became the company leader and made better profits which did allow him to purchase a house 100% paid for. Thank God he did because a few years ago he got into a motorcycle accident and lost a leg. If he had stayed working as a tech making small profits his business would have been done. One of my long time clients also had a carpet cleaning company. He tore his rotator cup and lost his business. He just called Friday afternoon to schedule an appointment. You can hear the sadness in his voice when he has to call my firm to clean his house. Billy and Howard have always been my sole inspiration. Thank you Howard!!!

Just remember you can lead a horse to water. You just can't make him drink.

Doc...next time I come up to Leon's we all should go to lunch.


Sent from my iPhone using Tapatalk

 

[T Monahan]

Howard,

If you don't mind, I have some specific questions. I understand that your rug department did 17.44% out of your gross revenues. Was that 17.44% out of the $3 million gross revenues discussed on your video? http://howardpartridge.com/tour/

If so, would it be accurate to say that rugs care represented $523,200 in annual sales. If that is close, how many people does it take to make that happen? Does this department use machines to automate any phase of your operation? The video I watched did not show anything of that sort. Thanks in advance for your response.

 

[Desk Jockey]

Lesson to be learned...I remember Billy Sample working as a tech is his business until he lost everything in the big D. Only because he is a survivor he scratched his way to the top again with Howard's help. He became the company leader and made better profits which did allow him to purchase a house 100% paid for. Thank God he did because a few years ago he got into a motorcycle accident and lost a leg. If he had stayed working as a tech making small profits his business would have been done. One of my long time clients also had a carpet cleaning company. He tore his rotator cup and lost his business. He just called Friday afternoon to schedule an appointment. You can hear the sadness in his voice when he has to call my firm to clean his house. Billy and Howard have always been my sole inspiration. Thank you Howard!!!

Just remember you can lead a horse to water. You just can't make him drink.

Doc...next time I come up to Leon's we all should go to lunch.


Sent from my iPhone using Tapatalk

That's awful so sorry to hear about Billy. That's the guy that should be selling marketing packages. His was quite the salesmen!

He had his company rockin and rolling pretty good before the divorce. I remember he had 4-full page ad's in the YP book and then was ready to kill the salesman when it was bringing in what he was told it would.

 

[Howardp]

Howard,

If you don't mind, I have some specific questions. I understand that your rug department did 17.44% out of your gross revenues. Was that 17.44% out of the $3 million gross revenues discussed on your video? http://howardpartridge.com/tour/

If so, would it be accurate to say that rugs care represented $523,200 in annual sales. If that is close, how many people does it take to make that happen? Does this department use machines to automate any phase of your operation? The video I watched did not show anything of that sort. Thanks in advance for your response.

Right. No automation. Just a badger, a pit, and a rack.

 

[Howardp]

Right. No automation. Just a badger, a pit, and a rack.

2 to 3 people work in that department including pick up and delivery.

 

[Desk Jockey]

Have you considered relocating? The pictures I saw seemed like a building with a different design might be more productive for you and you'd also have better parking for your vehicles.

 

[T Monahan]

2 to 3 people work in that department including pick up and delivery.

I am impressed with the volume being done within your facility. However, the video likely didn't pan over the whole area to capture the full scope. Therefore, would you mind describing how much floor space you allocate for the profitable rug processing area where these 2 to 3 perform their tasks?

The general dimensions or square footage of the following areas would be helpful to envision:

Inspection and check-in:

Storage of dirty rugs waiting for processing:

Designated Dusting area:

Wash pit size (and any other areas if top cleaning is done too):

Rug drying area and finishing (Please include areas for flat drying if you do so and vertical hanging):

Storage racking or tubes for the volume of rugs to be delivered each day or week:

 

[TomKing]

Howard you mentioned you have individuals coaching members for you.

Can you give a few names of who is coaching? Bio background?

How do you match coaches with members?

Describe your levels of coaching?

How often do those coaches meet with members?

Do they do onsite coaching?

Thanks
Tom

 

[T Monahan]

Another business question please.

I have been thinking about the 10 truck operation apart from the rug cleaning division when you made the point earlier:

"We have 40 staff between both companies. Phenomenal Products has 5 and the rest are CAAW, so 35."

Howard,

Would I be correct to conclude that from the 35 person staff at CAAW, minus 20 people working in 10 trucks, minus 3 people working in the rug division, leaves 12 people for answering the phone, sales, and other office admin/accounting functions?

Is everyone a full-time employee?

Thanks for taking questions here.

 

[J Scott W]

Yikes...

That would be like the Flintstones back ground for 5 hours..

Only 3 hours driving at Texas speeds.

 

[Howardp]

You may have been looking at an old picture, but the building I bought in 2005 is perfect for us inside, but yes, we are challenged with parking.

Have you considered relocating? The pictures I saw seemed like a building with a different design might be more productive for you and you'd also have better parking for your vehicles.

 

[Howardp]

Well, let's see, we have 3 managers, an assistant manager, a dispatcher, 2 inside sales people, a bookkeeper, a full time marketing, person,, 2 part time marketing people, 2 people who do phone work part time, and the rest are in the field.

Another business question please.

I have been thinking about the 10 truck operation apart from the rug cleaning division when you made the point earlier:

"We have 40 staff between both companies. Phenomenal Products has 5 and the rest are CAAW, so 35."

Howard,

Would I be correct to conclude that from the 35 person staff at CAAW, minus 20 people working in 10 trucks, minus 3 people working in the rug division, leaves 12 people for answering the phone, sales, and other office admin/accounting functions?

Is everyone a full-time employee?

Thanks for taking questions here.

 

[Mikey P]

and what rock stars did you want to be on Giligan's Island with?

 

[T Monahan]

I am impressed with the volume being done within your facility. However, the video likely didn't pan over the whole area to capture the full scope. Therefore, would you mind describing how much floor space you allocate for the profitable rug processing area where these 2 to 3 perform their tasks?

The general dimensions or square footage of the following areas would be helpful to envision:

Inspection and check-in:

Storage of dirty rugs waiting for processing:

Designated Dusting area:

Wash pit size (and any other areas if top cleaning is done too):

Rug drying area and finishing (Please include areas for flat drying if you do so and vertical hanging):

Storage racking or tubes for the volume of rugs to be delivered each day or week:

I believe the board readers are missing out on hearing about yet another phenomenal story regarding in-plant rug processing. Whatever the floor space proves to be, (cannot fully discern from the video) $525,200 of washing being done in a pit by 2-3 people without the benefit of automation, may be worth talking about as a model.

During the upcoming ICE conference, I will be featuring some examples of what I will refer to as small footprint operations doing $100,000 to $450,000 of annual revenue with 1-3 guys. Capacity within the footprint is challenged as the volume of pieces for wash increases. Tools and configuring the plant set up may increase the capacity without expanding the physical floor space. I will talk and show visuals on how some met the challenge through innovation in Vegas at the end of this month.

Just to be clear: Driving the business or sales to your company is what I leave to the business consultants that have their proven methods of marketing. Centrum Force does not sell marketing plans, DVDs or books. We sell rug washing equipment made by rug washers for rug washers.

So this is why Howard I am intrigue with what you do and what you said. If the questions are too invasive, I will understand that it is proprietary and will respect that. Thanks for your clarity on the other questions poised and answered already.

 

[Spurlington]

I believe the board readers are missing out on hearing about yet another phenomenal story regarding in-plant rug processing. Whatever the floor space proves to be, (cannot fully discern from the video) $525,200 of washing being done in a pit by 2-3 people without the benefit of automation, may be worth talking about .. I will be featuring some examples of what I will refer to as small footprint operations doing $100,000 to $450,000 of annual revenue with 1-3 guys. Capacity within the footprint is challenged as the volume of pieces for wash increases. Tools and configuring the plant set up may increase the capacity without expanding the physical floor space.


So this is why Howard I am intrigue with what you do and what you said.

You mentioned you're impressed with the volume .. I'm impressed with his ability to collect as much as he does .. I'm thinking his three men can do over $500K based on the higher price he collects for the cleaning not to mention more money adds up when you add odor treatment and protector ..

and if your prices are up there like his are, you may not need as much space as the guy whose charging the average to less for each rug .. lower prices means more rugs which means a need for more space .. yeah .. I'm thinking that's how he does it

When you feature your examples would you also include the cleaning rates -

 

[T Monahan]

You mentioned you're impressed with the volume .. I'm impressed with his ability to collect as much as he does .. I'm thinking his three men can do over $500K based on the higher price he collects for the cleaning not to mention more money adds up when you add odor treatment and protector ..

and if your prices are up there like his are, you may not need as much space as the guy whose charging the average to less for each rug .. lower prices means more rugs which means a need for more space .. yeah .. I'm thinking that's how he does it

When you feature your examples would you also include the cleaning rates -

Paul, I like the way your thinking.

 

[Joe Appleby]

"2 to 3 people work in that department including pick up and delivery."

500k ?

must be selling a lot of pad.

 

[Beeks]

im also intrigued to hear more about the rug cleaning side of business.