had to buy POS rug

Papa John

Lifetime Supportive Member
#1
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A rug came in while I was in Thailand. Tech submerged it. The backing was dyed cotton. The rug had some urine on it. The blue from the backing ran into the white and shrunk the rug.
He sent me a photo of the rug in the tub with the water Blue and exclaimed "I've been Sabotaged"
Anyway I guess he thought he had corrected it and the photo he sent looked ok. The rug got deliverd, custy nice but not happy so I go to take a look.. I agree the rug looked worst then when I saw it.

I told her we learned lot while cleaning her rug and won't be cleaning rug like this again. I showed her the cotton backing and explained that this was the cause.
She was very understanding. I'll be paying for the rug and now we know not to clean these POS.
 
#2
A rug came in while I was in Thailand. Tech submerged it. The backing was dyed cotton. The rug had some urine on it. The blue from the backing ran into the white and shrunk the rug.
Hmmm, seems like it would be tuff to know that's cotton(dyed)... Looks the same as every other rug.



Had to buy a lady a new ceiling fan last week For some reason I picked up the want straight up to move around a tight bed/wall corner. And of coarse they had the fan on full blast. As soon as the bend of the wand hose hit it, kablamo... One of the blades flew off, broke at the bracket. Like a 10 buck piece, but they don't make that fan anymore. They were very understanding about it. Husband put up the new one cost me 75 bucks(thank goodness).


Apparently, males need to be occasionally reminded financially to be careful.
 

Papa John

Lifetime Supportive Member
#6
We are still in "negotiations"

She sent me copy of purchase order.
Rug was $599, total with tax, shipping and pad was about $850.
My 1st offer was for $500 because I assumed she had the rug for a few years. After looking closer at the invoice I noticed she has only had the rug 7 months so I offered $700. I told her she could keep the rug. If I have to pay more I will ask to keep the rug.
She has been a good customer for years so I don't care about the money.
I might be able to correct the problems, but I'd rather just pay/learn and move on.
 

TomKing

Supportive Member
#14
We are still in "negotiations"

She sent me copy of purchase order.
Rug was $599, total with tax, shipping and pad was about $850.
My 1st offer was for $500 because I assumed she had the rug for a few years. After looking closer at the invoice I noticed she has only had the rug 7 months so I offered $700. I told her she could keep the rug. If I have to pay more I will ask to keep the rug.
She has been a good customer for years so I don't care about the money.
I might be able to correct the problems, but I'd rather just pay/learn and move on.
Did you go to a local rug shop and ask them to help you out? That rug wholesale probably cost $250-$300. What brand? I had to do that once a few years back. The owner helped me out now I own the rug store. LOL
I would be happy to help another reputable cleaner like yourself out if they got in a jam. THe local hacks not so much.
 
#17
Tufted rugs like this often don't do well in a wash pit. We usually just surface clean with a shampoo machine and extraction rinse. Makes it harder to remove the urine but don't usually have dye bleed or shrinkage issues. We get a lot of those rugs and they are always a pita. I would only offer the lady half of what she can prove she paid for it. It is a used rug that her cat has peed on.
 
#18
what it means to be married in the USA--
If a Man speaks on a deserted Island and there is no women to hear him, Is he still wrong? :oldrolleyes::very_drunk:
You just need to find the right woman. Or should I say find a lady.
I went through a bunch of women after my divorce before I found genny and im sure glad I didnt settle.
Maybe the key is knowing what you want and waiting for it.
And I went through some Filipino women too.
 
#19
LOL You mean we all don't? I don't know about you but after 30 years with the same woman, I'm no closer to figuring her out than the day I met her. :lol:
The thing you need to realize is the reason you will never figure her out is she has your number. She figured you out the day she met you... After 30 years? You will never catch up....
 

Papa John

Lifetime Supportive Member
#20
Did you go to a local rug shop and ask them to help you out? That rug wholesale probably cost $250-$300. What brand? I had to do that once a few years back. The owner helped me out now I own the rug store. LOL
I would be happy to help another reputable cleaner like yourself out if they got in a jam. THe local hacks not so much.
It was purchased online at pottery barn. at $700 I feel im getting off easy... The Best Part IS that the tech feels ashamed and has learned something.
 

TomKing

Supportive Member
#21
It was purchased online at pottery barn. at $700 I feel im getting off easy... The Best Part IS that the tech feels ashamed and has learned something.
I had a problem with a pottery Barn Rug. I went to the store they gave me a huge break. Go in and ask for a professional discount. I bet they will take 20-30% off. Maybe more.
 
#22
The difference between the full price of $850 and the depreciated amount offered of $700 is not worth arguing over. Give her the money to get a new rug. ( or as Tom suggested, get it yourself and see about a discount).

Keep the old one if you want to use it for training/teaching or if it has resale value, otherwise let her keep it too. It saves you having to transport and dispose of it.
 

Papa John

Lifetime Supportive Member
#23
She says It might take her a year to find a replacement rug since she doesn't want to make the same mistake on buying a POS. I guess the shrinkage and color run doesn't bother her so much now that she is getting a $700 check-- haha

Thanks Tom for your input. I'll keep it in mind next time. I'm just happy the customer is happy and THIS Task is done.
 
#25
Do any of you guys ever use dry powder for cleaning delicate rugs? I've personally used it yo clean silk with good results. Sensitive fiber is one of the things we recommend our Adsorb Ultra powder for. It seems like a safer way to go if there's ever a question about cleaning a delicate rug.
 
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